Customer Claims Advisor
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Job Summary
Your Career with Our Third Party Claims Team!
Starting salary between 26700 to 29650 (depending on hours skills and experience) plus additional benefits
Our standard contracts are 35hoursbut we are open to consider flexible working optionsand there are also opportunitiestoincrease to a40-hourcontract subject to review and following a period within the business.
Due to the nature of this role we will require full time training in our office for approximately 6 weeks.
These are permanent roles will involve a shift pattern between 08:00am - 8:00pm Monday - Sunday (1 late shift per week Saturday or Sunday rotation every 7 weeks with a lieu day in the week)
A bit about the job:
As part of the Third-Party Capture Motor Claims team you will be supporting Third Parties through making a claim when our own customer was at fault for the incident. You could be contacting them to articulate the benefits of using Avivas services such as our repair network or you could be dealing with queries they have during the process. You will be able to build an instant rapport with our Third-Party customers with the ability to negotiate and provide an excellent level of care and service.
Please click on the video link for an insight on how we help our customers at their times of
need: aviva-norwichcareershero (1080p) Videos & Movies on Vimeo
Skills and experience were looking for
- Third Party Claims Experience:Previous experience in third party claims or claims handling is highly desirable but not essential.
- Ambitious personality: with a can-do attitude
- Fast-Paced Environment:Ability to multitask and prioritize responsibilities in a dynamic setting.
- Team Collaboration:Willingness to learn assist colleagues and embrace change.
- Customer Focus:Commitment to delivering high-quality service and prioritizing customer needs.
- Digital Proficiency:Strong IT skills with experience using software such as Microsoft Outlook and Word.
What youll get for this role
Our purpose - with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary between 26700 - 29650(depending on hours skillsand experience) plus additional benefits.
Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Avivas.
Generouspensionscheme - Aviva will contribute up to 14% depending on what you put in.
25 daysholidayplus bank holidays and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefitto help you get expert support when you need it
Make your money go further - Up to 40%discount on Aviva products and other retailer discounts
Up to 1200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme
Brilliantlysupportive policiesincluding parental and carers leave
Flexible benefitsto suit you includingsustainability optionssuch as cycle to work
Make a difference be part of ourAviva Communitiesand use your 3paid volunteering days to help others
We take yourwellbeingseriously with lots of support and tools
Please note this job role is not sponsorable under theHome Office points based system.
Aviva is for everyone
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
Wed love it if you could submit your application online. If you require an alternative method of applying please contactAnanta Raion
Required Experience:
Unclear Seniority
