Customer Care & Planning Coordinator – Maternity Cover FTC

Magneras purpose is to better the world with new possibilities made real. For more than 160 years the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval global pandemics and changing end-user needs they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience Magnera will build personal partnerships that withstand an ever-changing world.

About the Role

Were looking for a highly organized and customer-focused individual to join our team. This is a varied role combining customer service order management and production planning where youll play a key part in ensuring we deliver excellent service while keeping operations running smoothly.

Youll be at the center of communication between customers planning and operationsensuring orders are processed efficiently issues are resolved quickly and plans stay on track.

No Agencies please

This is a maternity cover Fixed Term Contract expected to end 31 October 2027 or earlier if the post holder returns sooner.

Location: CF44 6AD

Hours per week: 40

8:00 to 4:30 with 30 min unpaid break

The successful candidate will be required to prove their right to work in the UK.

Key Responsibilities

Customer Care

Manage customer orders from receipt through to delivery

Handle customer queries and complaints ensuring prompt resolution

Raise quotes credits and invoices accurately

Communicate delays and manage customer expectations

Monitor open orders and highlight any risks to delivery targets

Maintain price lists and system data

Update logistics plans and internal reporting

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Production Planning

Run stock reports and support demand planning

Create and maintain production schedules

Provide lead times for out-of-stock items

Monitor plans daily and escalate potential delays

Support daily operational updates and reporting

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Procurement Support

Raise and process purchase orders

Set up and maintain supplier records

What Were Looking For

Strong customer service experience with a proactive approach

Confident communicator (phone and email)

Excellent organizational and planning skills

High attention to detail and accuracy

Strong IT skills particularly Excel

Experience with ERP systems (e.g. NAV or similar) desirable

Ability to manage multiple priorities in a fast-paced environment