Customer Care Executive

Customer Service Executive

Location: Watton Norfolk IP25 6JB
Salary: 26509.50 per annum (pro rota)
6-month Fixed Term contract- 40 hours per week

Working Hours: Monday - Friday between the hours of 8am-6pm flexible shift working during operational hours is required

Ready to impact a better future

As a Customer Service Executive in our Environmental Services team youll be at the heart of delivering responsive high-quality support to customers ensuring enquiries are handled with care accuracy and efficiency.

What youll do as a Customer Service Executive

Youll be entrusted to:

• Respond to telephone and email enquiries from customers contractors and internal teams ensuring timely and effective resolutions
• Handling inbound and outbound calls to residents across Breckland North Norfolk and Kings Lynn
• Taking payments
• Raising worksheets
• As part of this you will monitor emails daily and complete admin tasks as a team.

Does this sound like you

Youll be a great fit for this role if you have:

• Experience working in a busy office/ reception call centre environment
• Strong customer service skills with the ability to handle queries professionally and empathetically
• Excellent communication skills both written and verbal
• Good organisational skills with the ability to prioritise tasks and meet deadlines in a performance-driven environment
• Strong attention to detail and confidence using Microsoft Office and digital systems
• A proactive team-focused approach with the ability to solve problems and adapt to change

Discover all you need to keep growing

Were one of the top 1% of international employers so you can have confidence youll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression were proud to offer clear development opportunities and the support and tools to help you seize them.

What we offer

• Holidays: 22 days plus bank holidays (pro rota)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1100 internal courses available funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships) mentoring opportunities and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme Bupa Anytime HealthLine wellbeing app 30% off at Serco-managed leisure centres and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1000 retailers from food and clothing to days out entertainment and travel
• Charity: Paid volunteering day tax-free charitable giving through Payroll Giving Scheme donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration learning and belonging. They represent and empower all our colleagues including LGBTQIA employees women parents and carers people with disabilities veterans and people from all cultural backgrounds.

Lets impact a better future together. Apply today.

A little bit about us:
At Serco everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50000 people across Defence Transport Justice Immigration Healthcare Leisure and Citizen Services were united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust Care Innovation and Pride our people make meaningful impact every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader the Top Great British Employer of Veterans 2026 and a Gold Inclusive Employer Standard holder we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities veterans and people with convictions who meet the minimum job criteria are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our Ban the Box pledge (some roles may have security exemptions).

For support with your application please contact