Customer Care Advisor Sweaty Betty 3M FTC

We burst onto the scene as the OGs of female-first activewear back in 1998. And since then weve been on a global mission to empower women through fitness and beyond. By uniting a global community of women our sisterhood together we encourage one another to embrace our bodies and everything we can do with them.

Our sisterhood treats every day like its made for moving and were always pushing to do better too. Like using responsibly sourced materials launching our first-ever FemTech collection designed to keep you moving through menstruation maternity and menopause and supporting girls from all backgrounds to get into sport through our Sweaty Betty Foundation.

This is an exciting opportunity to join us as a Customer Care Advisor as we continue our mission to empower women through fitness and beyond. You in

Our Values:

WE REALLY CARE FIRST BEST BRAVEST OUR STRENGTH IS IN EACH OTHER STAND UP SPEAK UP SHOUT OUT

Were looking for a Seasonal Customer Care Assistant to join us on this exciting chapter. If youre passionate about delivering exceptional service thrive in fast-paced environments and want to be part of a team that really cares this could be your moment.

What Youll Be Doing:

• Providing outstanding customer care across phone live chat email and social channels
• Becoming a product expert and delivering personalised shopping experiences
• Navigating multiple systems with confidence and precision
• Collaborating with a team that celebrates strength spirit and inclusion

What Youll Bring:

• 1 year experience in customer care
• Working to stretched targets
• Strong communication
• A positive adaptable attitude and attention to detail
• A love for fast-paced environments and empowering women
• Fluent in English Verbal and Written
• Detail Oriented and highly organised
• Excellent follow up and follow through

The Perks:

• Generous clothing allowance 60% off SB merchandise
• Flexible working bonus scheme and studio class discounts
• Inclusive policies for maternity paternity adoption and childcare support
• A culture that stands up speaks out and celebrates diversity

Please note: this role requires flexibility to work daysand weekends and is a 3-month fixed-term contract. Starting date for this role is from 26 October only accept full-time applications - you must be available to work 40 hours per week.

Wolverine World Wide Inc. (NYSE:WWW) is one of the worlds leading designers marketers and licensors of footwear and apparel; Its global footprint spans 170 countries and territories. The Companys portfolio includes Merrell Saucony Sweaty Betty Hush Puppies Wolverine Chaco Bates HYTEST and Stride Rite. The Company is also the global footwear licensee of brands Cat and Harley-Davidson.

Wolverine Worldwide is driven by a Vision toMake. Every Day. Better.for its consumers partners communities and shareholders.

In 2025 the Company was recognized by Footwear News as Company of the Year by Forbes as one of Americas Dream Employers Americas Best Employers for Women and Americas Best Employers for Company Culture and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally.

Wolverine Worldwide is a Certified Great Place To Work.

Our DEI Commitment

We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity embody inclusion and create an equitable business. This means doing more and working harder to make the long-lasting changes necessary. We care about our people our community and world.

We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning development and progression across the business. Being clear on the responsibilities we hold each other and to our community. It also means being committed to equal employment opportunities. Ensuring we consider ALL applicants for jobs and working harder to make our job advertising more inclusive.

Our DEI mission is to embed diversity equity and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning developing and challenging ourselves and our partners.

We know were on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we werent up for doing the hard work and breaking the mould we wouldnt be Sweaty Betty. We are committed to working across our business and with our DEI committee & DEI Collective to be champions allies and inclusive always. Because when we say all we mean it.