Customer Advisor Motor Claims

Customer Advisor Motor Claims - Write-Off

Join our dynamic Claims Team and help customers navigate total loss claims with empathy expertise and efficiency.

Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday rotational shift pattern between the hours of 09:00 17:30.

Training: The core training lasts for the first 4 weeks in your role this is delivered in person in our office.

Our approach to Hybrid Working: With hybrid working you have more flexibility as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary: The starting salary is 26230 plus a comprehensive benefits package.

Location: Our vibrant Leicester office is conveniently located in the city centre just a short walk from the train station and easily accessible via major road routes.

At Hastings Direct we have a simple ambition to be the best and

biggest digital insurance provider in the UK. Our Customer teams play a huge role in that speaking to thousands of customers every day and

delivering the high quality insurance service they deserve.

Your role: You will be part of a busy and fast-paced Claims department that is responsible for providing support to our customers who have been involved in a road traffic accident regardless of fault. Your role will

involve communicating with our customers through both verbal and

written means and discussing their options if their vehicle has been

written off.

Our main objective is to get our customers back on the road as quickly as possible.

As a motor claims handler you will prioritise giving our customer a

simple and straightforward journey by keeping customers updated throughout the lifecycle of their claim confirming the total loss arrange settlement with the policy holder and organise the disposal of the

vehicle.

Its vital to communicate with confidence and precision from the outset to prevent any confusion and provide our customers with a seamless customer journey.

What you will do
Manage a portfolio of policyholders write-off claims.
Handle incoming calls from customers and external partners while also making outbound calls.
Provide excellent customer service empathy and understanding when our customers need us most whilst ensuring clear expectations
Maintaining accurate record keeping reserves and a proactive diary system to ensure timely case reviews.

What were looking for in a Claims Customer Advisor
Outstanding customer service with excellent verbal and written

communicational skills
Strong active listening skills
Strong negotiation skills
Proactive in your approach to work
Organisational skills with the ability to prioritise workload
Natural ability to lead conversations and objection handle
High attention to detail

What we offer
Join us and youll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues customers company and community.
As one of our colleagues youll be helping to drive our growth so in

return well give you all the support training and development you need. Not to mention plenty of recognition and rewards and the scope to voice your ideas and put them into practice.

Why become a part of the Hastings Direct family:
Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete so there will always be someone to guide you
Up to 5% annual discretionary Bonus
We promote a relaxed friendly & diverse working environment
Career stepping stones we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
Harrys - a great onsite restaurant with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
Refer a friend scheme - earn 500 for every friend you refer
We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

As a Disability Confident employer were committed to ensuring our

recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. For this position were regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we

receive. However what we put in place for these positions instead

in order to remove barriers is an opportunity for all candidates to

complete first stage assessments in the form of some online exercises which we can also provide adjustments for on a case by case basis.
If you require any reasonable adjustments to be made throughout the

assessment process you should contact the recruitment team at prior to starting any assessments in order that adjustments can be considered.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender age race disability ethnic background religion/belief sexual orientation gender reassignment or marital/family status. Please also note that we have a thorough referencing process which includes credit and criminal record checks.

At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: