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CT Business Travel Consultant ATL

Flight Centre

Job Location:

London - UK

Monthly Salary: Not provided by the employer

Posted: 21 August 2026 (23 days ago)

Application Deadline: 18 November 2026

Vacancies: 1 Vacancy

Job Summary

ABOUT THE OPPORTUNITY

Join a high-performing team where youll combine hands-on consulting expertise with leadership responsibility to drive exceptional client outcomes and business performance. As an Assistant Team Manager youll support the Team Manager in leading coaching and motivating the team while helping to deliver operational excellence. This is an exciting opportunity for a strong performer looking to expand their leadership capability influence business growth and contribute to a positive high-achieving team culture. Youll play a key role in developing people improving performance and ensuring clients receive outstanding service.

KEY RESPONSIBILITIES

Support the Team Manager in leading day-to-day team operations and business performance.
Assume full management responsibilities in the absence of the Team Manager.
Deliver exceptional client service and support client retention and growth initiatives.
Monitor and reduce service failures while maintaining operational excellence.
Meet and exceed business targets SLAs and key performance indicators.
Follow and promote One Best Way (OBW) processes and standards.
Conduct coaching training regular 1:1s and team meetings to support development.
Foster team motivation engagement and a positive workplace culture.
Share knowledge and empower team members to achieve individual and business goals.
Build and maintain strong relationships with BDMs Account Managers and clients.
Support business development implementation activities and client retention strategies.
Increase profitability through portfolio growth operational efficiency and reduced write-offs.
Complete financial analysis activities and understand P&L impacts on the business.
Promote FCTG values philosophies and change initiatives within the team.
Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive.

EXPERIENCE & QUALIFICATIONS

Minimum 2 years experience as a consultant within FCTG (Essential).
Successful track record of performance (Essential).
Positive and open-minded attitude (Essential).
Willingness to adapt (Essential).
Leadership and coaching capabilities (Essential).
Leadership Level 1 / ATM Training (Desirable).

Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .

Required Experience:

Contract

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