CSOC 11126 MSHQ SERVE Technical Support (Home Working Available)

The Technical Support roles present an excellent opportunity to be at the vanguard of managing a business-critical system (SERVE) used by Defence in the recruitment of reservists and lateral entry personnel.

Subject to formal establishment Joint Boarding process and sS Policies two vacancies will arise for a OR7 (CPO SSgt/CSgt or FS/Chf Tech) to serve as SERVE Technical Support at MSHQ RF&C Main Building London on FTRS (HC) Terms and Conditions of Service (TCoS) with an initial proposed start date of 1 October 2026.

Role

The Technical Support roles present an excellent opportunity to be at the vanguard of managing a business-critical system (SERVE) used by Defence in the recruitment of reservists and lateral entry personnel. With excellent communication and inter-personnel skills you will engage with critical stakeholders throughout the Single Services (sS) and CSOC (for Joint posts) providing user support to and service delivery continuous improvement of the SERVE platform.

Key Responsibilities

1. Maintaining and supporting SERVE ensuring data integrity user access controls system availability and compliance with organisational policies.

2. Providing first and second-line support to SERVE system users delivering guidance troubleshooting assistance and training to maximise effective use of recruitment tools and processes.

3. Identifying SERVE system enhancements automating reporting processes where possible and recommending improvements to recruitment workflows data quality and information management practices.

4. Ensuring information is managed in accordance with data protection and information security policies. Monitoring and maintaining data quality standards and supporting audit activities ensuring compliance with governance requirements.

5. Developing and administering RF&C organisational SharePoint sites and information repositories ensuring information is structured accessible secure and aligned to business requirements.

6. Developing documenting and optimising business processes through digital solutions and workflow automation to improve efficiency governance and service delivery.

* Additional role responsibilities may be included as the role develops.

The ideal applicant will be required to demonstrate:

• Communication - Strong verbal written and presentation skills.

• Stakeholder Management - Ability to establish productive working relationships with stakeholders at all levels.

• Organisation & Planning - Effective management of competing priorities and deadlines.

• Analytical Thinking - Logical and evidence-based reasoning to solve problems.

• Technical Skills Training can be provided; but highly desirable: