CRM Product Manager

Atos Group is a global leader in digital transformation with c. 70000 employees and annual revenue of c. 10 billion operating in 67 countries under two brands Atos for services and Eviden for products. European number one in cybersecurity cloud and high-performance computing Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world the Group enables its customers and employees and members of societies at large to live work and develop sustainably in a safe and secure information space.

About the role:

TheCRM Product Manageris a senior role within theServiceNow Product Management team focused on developing products and offerings for the ServiceNow platform with emphasis on Customer Workflows (CPQ CSM FSM).

The role combines general ServiceNow platform expertise with specific CRM knowledge to build industry-specific products and offerings and go-to-market assets.

This role acts as the product/offering expert value champion andstrategic partner to Sales Delivery Portfolio/CTO and GTM teams.

Responsibilities:

• Define product/offering strategy and industry specific solutions for Customer Workflows
• Develop solution blueprints accelerators and reusable assets
• Support sales with demos business cases and value propositions
• Create sales materials (playbooks pitch decks RFP assets)
• Ensure delivery standards and alignment with business outcomes
• Collaborate with Sales GTM Delivery and CTO teams
• Contribute to thought leadership and industry positioning
• Maintain and improve solution assets based on feedback and trends

Skill Requirements:

• Experience in a Pre-Sales Solution Architecture role
• Experience with ServiceNow platform Customer Workflows (CPQ CSM FSM)
• Knowledge of other CRM platforms (e.g. Salesforce Dynamics 365 SAP CX)
• Experience in product/offering design and value-based selling
• Ability to create business cases and translate client needs into solutions
• Experience developing frameworks accelerators and implementation approaches
• Strong commercial and consulting mindset
• Ability to communicate and influence stakeholders at different levels
• Experience working on enterprise transformation programs
• Industry exposure (e.g. Financial Services Telecom Healthcare Manufacturing Public Sector Energy)

Benefits:

• Pension Scheme - contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave National Holidays
• Flex benefits program

Recruiter Contact:

Please write directly to Inka TsonevaLinkedIn

Diversity Equity & Inclusion

Here at Atos diversity and inclusion are embedded in our DNA.Read moreabout our commitment to a fair work environment for all. As a Disability Confident employer we encourage applications from all applicants especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.

We are also a care leaver-friendly employer. If you require additional support with your application please contact our recruiter or send an email to our dedicated mailbox-