CRM Manager

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

London/UK Remote 57000 - 77000 (Dependent On Experience) Incentive Awards tied to your performance Benefits

About the role

We are looking for a proactive and passionate CRM Manager to help us deliver CRM campaigns across Monzos products offerings.

The ideal candidate will have a strong understanding of customer engagement and retention with previous experience launching targeted data-driven campaigns across multiple channels including email push notifications and in-app.

Our CRM team

We are a fast growing team on a mission to make money work for everyone. Were responsible for designing high-impact communications across our products and the customer lifecycle to bring our Monzo magic to life.

Were a hands on and highly collaborative team working with lots of different folks across Monzo to drive innovation and automation of our messaging. Were driven by data and excited by experimentation. This role is a great opportunity to help shape the future of our engagement strategy and programmes at Monzo.

Youll play a key role by

• Executing customer lifecycle CRM journeys across multiple touch points
• Working closely with team members to collaborate and help deliver a range of campaigns across multiple channels
• Monitoring campaign performance and ensuring campaigns are executed safely
• Supporting Campaign QA (helping to check set-up thoroughly as a second pair of eyes before launch)
• Collaborating with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign
• Delivering campaigns with a test and learn data driven approach
• Owning existing processes and always-on campaigns within the team and keeping these documented and up to date

Wed love to hear from you if

• You have hands on experience in CRM with a proven track record of designing and implementing successful campaigns and automated journeys
• You have experience using a CRM platform for delivery (Braze ideally)
• You have Fintech or Financial Services experience
• You have strong analytical skills with the ability to interpret data generate hypotheses and inform strategic decisions Looker experience is an advantage
• You can demonstrate experience working with product teams across various areas ensuring strategic alignment and customer-centric initiatives
• You bring excellent organisational and time management skills with a keen eye for detail and ability to manage multiple priorities
• You can to organise priorities with stakeholders effectively
• You take a collaborative approach working with all relevant stakeholders to deliver an end result that is right for the customer
• You have a Problem Solving mindset - able to solve potential problems or suggest alternative ways to achieve the desired outcome
• Youre excited about what we do at Monzo

Whats in it for you

57000 - 77000 Incentive Awards tied to your performance Benefits

This role can be based in our London office but were open to distributed working within the UK (with ad hoc meetings in London)

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• 30 minute chat with a Monzo Recruiter
• 30 minute call with the Hiring Manager
• Full Loop: 1 x Role Specific Interview (60 mins) 1 x Behaviours Interview (45 mins)

This process should take around 3-4 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

#LI-REMOTE

#CM-1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage