CRM Campaign Manager

CRM Campaign Manager Permanent (Full time)At Costa Coffee we are what we coffee experiences in over 50 countries and counting as a key part of the Coca-Cola System. Whether you get your coffee in a store from a machine at home or on the go wevegot you us to lead the planning and delivery of Costas CRM campaigns across the UK Ireland and global markets. Youll create customer-first insight-led communications that strengthen loyalty grow customer value and drive commercial teams make a difference. Whetherthatsworking on new tech for the perfect pour helping our teams grow creating award-winning campaigns crunching the numbers or developing the latest exciting menu item; together we stir up may be a global brand but wehaventforgotten our the Costa Foundation and our fantastic community agenda come in. Whatever your role you can help us change lives in coffee growingcommunities andhelp your local community also want to help you grow in your career through amazing experiences our apprenticeship scheme and development programmes. At Costa you can go beyond the as aCRM Campaign Managertheresnever been a better time to why CostaWedidntbecome a global coffee brand by sitting back. When you work here you join a community that values passionprogressionand integrity with somepretty brilliantperksto sweeten the deal:Own a piece of Costas success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)An annual discretionary bonus scheme based on business results and individual contribution.A smart pension that saves you money on tax and national insurance and matches your contributions up to 10%The Costa Financial Support Fund supporting team members who find themselves in unexpected financial pressure50% discount in all Costa-owned stores and 25% off in other participating storesPrivate medical cover thanks to our Private Healthcare schemeAndthatsnot all. Explore even more of ourperkshere: about beinga great placeto work where you can bring your unique self into our mix. Wefirmly supportdiversityequityand inclusion and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver Passion for Progress Win with Warmth Courage to Challenge and Trusted Team :Being a CRM Campaign Manageris about so much more than bringing our coffee to the chance to stir up real success - which meansyoullbe:Owning the 12-month plan delivery plan for our customer facing communications across multi-CRM channels including email web and mobile push for targeting and test and learn strategy working closely with the CRM Analyst and the CRM Operation Manager to identify the right consumer segments and to provide recommendations to improve optimise and drive ROI for the UK loyalty be curious and continually improve communications and create best in class communications using best practice and guiding our in-house creative team to innovate in creative a global mindset to expand CRM communications into global markets.A highly organised individual who can manage multiple stakeholders be a team player and a strong people leader who create a high performing team.A proven people manager to create and nurture a high performing you areItsyour unique ingredientswereinterested in:An expert brimming with knowledge and a history of experience in a similar roleA visionary who can see three steps ahead to put bold plans in placeA communicator with the passion to share ideas - and make them happenWhere youll work:Right now our Support Centre teams work flexibly blending home working with in-person time whenever it matters most whether thats a team moment a creative session or simply coming together to share excited to be moving into anew home for our brand in St Albans in January 2027 an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to any reasonable adjustments and general queries pleaseget in touch with: