CRM Business Product Owner Senior
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Job Summary
Why Valvoline Global Operations
At Valvoline Global Operations were proud to be The Original Motor Oil but weve never rested on being first. Founded in 1866 we introduced the worlds first branded motor oil staking our claim as a pioneer in the automotive and industrial solutions industry. Today as an affiliate of Aramco one of the worlds largest integrated energy and chemicals companies we are driven by innovation and committed to creating sustainable solutions for a better future.
With a global presence we develop future-ready products and provide best-in-class services for our partners around the world. For us originality isnt just about where we began; its about where were headed and how well lead the way. We are originality in motion.
Our corporate valuesCare Integrity Passion Unity and Excellenceare at the heart of everything we do. These values define how we operate how we treat one another and how we engage with our partners customers and the communities we serve. At Valvoline Global we are united in our commitment to:
Treating everyone with care.
Acting with unwavering integrity.
Striving for excellence in all endeavors.
Delivering on our commitments with passion.
Collaborating as one unified team.
When you join Valvoline Global youll become part of a culture that celebrates creativity innovation and excellence. Together were shaping the future of automotive and industrial solutions.
Job Purpose
The Digital Technical Product Owner Sr works hand in hand with stakeholders partners and the Digital IT team to lead the development and delivery of high-quality products that meet both user needs and businessobjectivesin support of the companys strategic digital vision.
The ideal candidate combines strong product ownership and Agile delivery experience with a deep understanding of commercial business processes and Salesforce CRM capabilities.
This role manages and executes the enterprise digital roadmap across all regions to bring new experiences and features to market that increase customer satisfaction user experience adoption and revenue growth. Theroleengages with stakeholders to define user stories prioritize features balance business value with technical feasibilityoptimizedelivery efficiency and translate business requirements into scalable technical solutions.
How You Make an Impact (Job Accountabilities)
Product Roadmap & Delivery (30%)
As the owner of execution of the enterprise digital products roadmap serve as the conduit between the business and IT for product development for large projects and/or workstreams through Agile methodologies. Spearhead the development of products from discovery through release continuouslyoptimizingproduct performance and value delivery. Provide regular reporting and executive leadership updates including product scope schedule roadmap and planning.
Product Backlog Management & Execution (20%)
Own the prioritized sprint backlog for the Salse and Service product portfolio across the enterprise. Lead business requirements gathering and development of user stories aligned to strategic features and initiatives. Define acceptance criteria approve completed stories ensure quality standards are met and maintain backlog prioritization. Collaborate across project teams business functions and management to resolve issues manage dependencies and drive execution. Partner with other Digital and IT teams on integrated roadmaps and cross-functional initiatives.
Product Strategy & Vision (15%)
Working alongside senior leadershipcreatea multi-year vision and annual roadmap based on customer feedback corporate strategy market opportunities and data-driven leadership and strategic guidance to leadership teams by understanding product impact customer value and business outcomes.
Business Process & Change Leadership (10%)
Serve as a consultant for defining business processes required to achieve product roadmapobjectives. Ensure current-state and future-state processes are documented and aligned with delivered capabilities. Advise stakeholders on organizational impacts ofnew solutionsand partner with business teams to support process alignment.
Market Research & Innovation (10%)
Conduct market research and competitive analysis to stay informed of industry trends Salesforce capabilities digital customer experience innovations and Agile best practices. Translate insights into recommendations that improve product strategy and business value.
KPI Management & Continuous Improvement (10%)
Lead Digital Customer Experience teams and stakeholders in understanding product KPIs that drive revenue growth customer satisfaction adoption and operational effectiveness. Use data-driven decision making toiterate onproduct featuresoptimizebusiness processes and maximize value realization.
Own business outcomes associated with delivered capabilities including user adoption process effectiveness operational efficiency data quality and KPI attainment. Partner with business stakeholders and change management resources to drive successful adoption and value realization of digital products and Salesforce capabilities.
Team Leadership & Coaching (5%)
Mentor and coach Product Owners and cross-functional team members on product management best practices. Foster collaboration knowledge sharing and alignment across teams while supporting organizationalobjectives.
Key Relationships
Internal:
IT Sales Marketing Supply ChainCustomer Service B2B Portal Support eCommerce Training Solutions Customer Experience resources and Commercial Leadership.
External:
Third-party suppliers implementation partners consultants and technology vendors.
What You Bring to the Role
Education
Bachelors degree in Business Computer Science Information Technology Engineering or a related field or an equivalent combination of education and experience.
Required Qualifications
Minimum7 years of experience in Product Ownership Salesforce CRM Sales Operations Commercial Excellence Business Analysis Customer Experience Digital Transformation or related disciplines.
Experience managing complex product roadmaps and coordinating cross-functional initiatives.
Experience gathering business requirements and translating them into technical solutions and user stories.
Strong stakeholder management communication and prioritization skills.
Experience partnering with business and technical teams to deliver scalable enterprise solutions.
Preferred Qualifications
7 years of Salesforce experience including experience supporting oroptimizingsales customer service commercial operations quote-to-cash lead-to-order or customer engagement processes.
ExperienceleveragingSalesforce reporting dashboards KPIs and analytics to drive business decisions and continuous improvement.
Experience translating sales customer service or commercial business processes into scalable CRM and digital product solutions.
Experience in Sales Operations Commercial Excellence CRM Transformation Customer Experience Business Process Improvement or related commercial functions.
Competencies Desired
Decision Making
Strong critical thinking and problem-solving abilities.
Ability to evaluate competing priorities and make sound decisions in complex environments.
Expert judgment using business data customer insights and stakeholder input.
Strong analytical mindset with experience measuring product and business performance.
Customer Orientation
Prioritize customer needs and deliver solutions that improve customer experiences and business outcomes.
Advanced interpersonal and communication skills.
Ability to communicate effectively across all levels of the organization including executive leadership.
Demonstrated ability to partner with sales customer service marketing and commercial leadership teams toidentifybusiness needs and translate them into product capabilities that deliver measurable business value.
Self-starter witha strong senseof ownership and accountability.
Managing Work
Strong organizational skills with the ability to manage multiple priorities and initiatives.
Highly skilled at product management and communication across large complex projects with significant interdependencies.
Advanced experience working within Agile delivery methodologies.
Strong understanding of commercial processes including sales pipeline management opportunity management forecasting customer engagement lead management and performance measurement.
Knowledge of change management practices and ability to support organizational adoption.
Work Standards
Consistently delivers high-quality results with strong attention to detail.
Ability toidentifyopportunities develop strategic plans and manage product portfolios across regions and business units.
Highly skilled atidentifyingrisks issues and corrective actions.
Advanced skills in designing and developing digital customer relationship management tools and experiences.
Ability to balance technical product delivery with business process improvement ensuring solutions support both user needs and commercialobjectives.
Advanced experience managing resources and priorities across multiple projects.
Current knowledge of CRM web digital commerce and customer experience technologies.
Leveraging Feedback
Usesfeedback to continuously improve individual and team performance.
Creates an environment that encourages learning collaboration and continuous improvement.
Collaboration
Builds positive relationships across teams and functions.
Effectively communicates ideas recommendations and priorities.
Works successfully with diverse stakeholders across business and technology organizations.
Sharesexpertiseand leverages team strengths to drive successful outcomes.
Valuing Differences
Demonstrates inclusiveness and respect for diverse perspectives.
Creates an environment where individuals feel valued and empowered.
Effectively leads through change and organizational complexity.
What Will Set You Apart
Product management experience leading large Salesforce web or eCommerce initiatives.
Experience in Sales Operations Commercial Excellence CRM Transformation Customer Experience or similar commercial functions prior to moving into Product Ownership.
Strong understanding of sales processes and experience partnering directly with commercial teams to improve performance through Salesforce capabilities analytics and process optimization.
Experience defining KPIs dashboards and success measures that drive adoption and measurable business outcomes.
Ability to connect commercialobjectiveswith technical product delivery.
Working Conditions / Travel Requirements
Working Conditions
General office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Travel Requirements
Travel frequency approximately 10% including occasional overnight travel.
Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued respected and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind regardless of race color religion age sex national origin disability genetics veteran status sexual orientation gender identity or any other legally protected characteristic.
We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process please contact us at:.
Email:
This contact information is solely for accommodation requests. For inquiries about application status please use the appropriate channels listed in your application materials.
Are You Ready to Make an Impact
At Valvoline Global were looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us Apply today.
Requisition ID: 2168
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About Company
Get the protection you need from Valvoline, with the original motor oil since 1866, car lubricants and future ready products and services for partners around the...
