CRM Business Designer

Were looking for a Visual Designer to join our CRM team in London. Youll be helping our 60 strong global CRM team run as smoothly as possible to get millions of our customers excited about what Wise has to offer. 

As a Visual Designer youll be a key member of the CRM team working collaboratively with our in-team designers and copywriters to deliver campaigns of the highest quality. You will be responsible for designing emails and comms that help Wise reach millions of customers around the world.

You have a passion for crafting visually compelling email campaigns for business customers and a deep understanding of how integral design is to CRM performance. Youre a curious A/B tester as well as an efficiency driver to spot opportunities to scale CRM Design to support our growing team. 

• As one of three designers in our team youll be our go-to for Business customer (mostly sole traders or SMEs) emails while also working on comms for personal customers.

• Create visually appealing email templates that champion our brand guidelines and are laser-focused on our marketing objectives. 

• Present your work in a clear compelling way that shows creative and thoughtful responses to brief

• Youll propose ideas for A/B Testing for understanding designs impact on core CRM metrics. 

• Youll contribute to our CRM Design System and be responsible for scaling our design function in line with our growing CRM team. 

• Design and implement responsive layouts animations and incorporative multimedia elements that provide optimal viewing experiences across various devices and email clients.

This role will give you the opportunity to: 

• Have Strategic Impact - your work with define how millions of Wise customers around the globe interact with the Wise brand allowing you to shape a core pillar of the customer experience 

• Work with Autonomy - youll have the freedom to define processes and strategies for improving creative quality and team efficiency. 

• Be Analytical and Creative - youll get to balance data and creativity to measure the effectiveness of your teams work

Qualifications :

• 4 years of experience in a similar role. CRM experience is essential. 

• Previous B2B experience

• Strong portfolio of high-impact emails that demonstrate great typographic layout art direction and technical skills across all things email.

• Proven experience in designing responsive email campaigns and templates. 

• Proficient in Figma

• Knowledge of email software (e.g. Stripo Braze).

• Experience designing in multiple languages.

• Excellent attention to detail and organisational skills.

• Ability to work under tight deadlines and manage multiple projects and people simultaneously.

• Strong communication and interpersonal skills.

• Experience with email automation tools and CRM platforms.

• Knowledge of email deliverability best practices and troubleshooting.

• Desirable: Knowledge in HTML CSS

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time