CRM and Service Systems Analyst
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Job Summary
The team consists of four professionals and we are looking forward to shaping the future with you.
This position is available full time on a permanent basis based from home with occasional travel required.
Grow with us Your Responsibilities
On a daily basis you will act as the business administrator for the CRM system working closely with the leadership team and IT to define develop and implement solutions that maintain and enhance service and sales processes
You will perform comprehensive diagnostic analysis of core Salesforce features including user setup custom object configuration quotes lead and case assignment rules territory models and validation rules
Do you enjoy training others In this role you will oversee the development and delivery of Salesforce training for new hires refresher workshops and user meetings
You will work closely with the leadership team to develop and provide detailed reports and dashboards delivering key insights into pipeline performance process compliance and KPI adherence
In addition you will use sandbox environments to explore design and develop innovative solutions to complex business challenges
What will convince us
You have strong experience working with Salesforce either as an administrator or business analyst supporting service teams with advanced knowledge of Salesforce features and functionality
Familiarity with Service1 or similar service management platforms with knowledge of SAP JIRA Salesforce Cloud Suite SAP CPQ or Highspot considered beneficial
Strong business experience ideally gained within the life sciences sector with a background in data or business analysis being advantageous
Highly proficient in Microsoft Office particularly MS Project Excel and PowerPoint
Detail-oriented proactive and confident in solving problems with strong time management skills and the ability to prioritise your workload effectively
You are a confident and effective communicator able to articulate ideas clearly and adapt your approach to different audiences including when presenting or leading initiatives
Ability to communicate effectively can articulate ideas clearly and adapt your approach to different audiences including when presenting or leading initiatives
You enjoy working with multi-disciplinary geographically dispersed teams are open to new challenges and identify with our core values: Sustainability Openness and Enjoyment
In order to commence working with us the successful candidate must have the right to work in the UK.
What we offer
Asa growing globallife science company stock listed on the German TecDAX Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring leadership programs internal seminar offerings
Work-life Balance: Remoteoptions flexible work schedules
Making an impact right from the start: Comprehensive onboarding including a virtual online platformeven before joining
Welcoming Culture: Mutual supportteam spirit and international collaboration; communities on numerous topics such as coaching agile working and businesswomennetwork
Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services
About Sartorius
Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
Experience:
IC
About Company
Sartorius offers solutions for the biopharmaceutical industry and laboratories, from drug discovery and development to production platforms for biomanufacturing.
