Crew Experience Manager

About the Role 

We are seeking an experienced people-focused Crew Experience Manager to join our Qantas UK Cabin Crew leadership this role you will be responsible for the end-to-end employment experience of our Flight Attendants and Business & First Flight Attendants creating an environment where crew feel supported valued and empowered to perform at their best. 

This is a broad hands-on leadership role that combines people leadership with operational responsibility. Working within a small and collaborative team you will manage a range of employee matters while balancing operational priorities with genuine care for your people and delivering timely effective outcomes. 

Alongside day-to-day crew leadership you will lead or contribute to projects and specialist portfolios that support the UK operation and broader Qantas Group initiatives. This is an opportunity to make a visible impact on both the employee experience and the future success of Qantas UK Cabin Crew. 

Key Responsibilities 

• Lead and develop a team of Flight Attendants and Business & First Flight Attendants providing visible leadership clear direction and support to foster a positive high-performing culture. 
• Manage the end-to-end crew experience including performance development attendance wellbeing employee relations recognition and probation management. 
• Handle complex employee matters with confidence and care applying sound judgement to deliver timely fair and practical outcomes. 
• Drive operational performance and continuous improvement by leveraging workforce insights to identify opportunities and implement solutions that enhance the crew and customer experience. 
• Build strong stakeholder relationships across HR Industrial Relations Safety Customer Ground Operations and employee representative groups to deliver shared outcomes. 
• Lead or contribute to projects and specialist portfolios balancing day-to-day crew leadership with initiatives that support the UK operation and broader Qantas Group priorities. 

About You 

You are a people-focused and approachable leader who thrives in a hands-on operational environment. You adapt your leadership style to support a diverse workforce balance empathy with sound judgement and are comfortable navigating complex people matters. Proactive and solutions-focused you take ownership drive improvement and enjoy balancing day-to-day operational leadership with projects and initiatives that deliver meaningful outcomes. 

To be successful in this role you will bring: 

• Proven experience leading large operational workforces or similarly complex dispersed teams. 
• Strong experience managing performance employee relations attendance wellbeing investigations and complex case management. 
• A confident approachable and adaptable leadership style with the ability to build effective relationships and influence a broad range of stakeholders. 
• Sound judgement resilience and the ability to navigate complex people matters with professionalism and care. 
• Experience working in a unionised environment and partnering with employee representatives. 
• A proactive mindset with a track record of driving initiatives continuous improvement and positive business outcomes. 
• The ability to balance operational demands project work and competing priorities in a fast-paced environment. 
• A genuine commitment to safety customer experience inclusion and developing others. 
• Flexibility to work within a shift-based airport-focused operation including participation in an on-call roster. 

This role is ideal for someone who thrives in a smaller agile operation where initiative accountability and a hands-on approach are key to success. 

Why Qantas 

You will join a close-knit team where youll have the opportunity to make a meaningful impact on the experience performance and wellbeing of our UK Cabin Crew while helping shape the future of our operation. 

• Heavily discounted air travel from the UK to Australia within Australia and across the globe for eligible employeesfamilyand friends. 
• Private medical insurance and a health cash plan subject to eligibility. 
• Competitive pension package. 
• Learning and development from day one. 
• Wellbeing support and the opportunity to contribute to a safeinclusiveand high-performingteamculture. 

Inclusion and Eligibility 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements we encourage you to advise us at time of application. 

Be a part of something special and play your part in the Qantas story get in touch today. 

Applications close at 11:59pm (BST) on 13 September 2026.  

Remote Work :

No

Employment Type :

Full-time