Credit Controller

Job Title: Credit controller

Location: Hybrid Solihull

Job Length: Full Time FTC 12 months (maternity cover)

Competitive Salary with extensive benefits:

Monthly product allowance alcoholic & non-alcoholic options available
Private Medical options
Life AssuranceCompany bonus scheme
Access to 24/7 GP services
Enhanced pension contribution
Generous holiday (inc bank holidays)
Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks including Carlsberg Danish Pilsner 1664 Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks Carlsberg Britvics brands include J2O Robinsons Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX 7UP Lipton Iced Tea and Rockstar Energy.

With a strong national footprint the Carlsberg Britvic business includes 5 production facilities and 16 logistics depots servicing customers up and down the UK. As the Dynamic Multi-Beverage Powerhouse we are united by a single consistent goal: ensuring our people thrive.

About the role:

We are looking for an experienced highly motivated Credit Controller who will be responsible for following the companys credit policies and procedures ensuring persistent debt collection and dunning dispute analysis and resolution minimising bad debt exposure and maintaining positive relationships with customers. The role supports healthy cash flow and contributes to the overall financial stability of the business.

Role Responsibilities:

• Reconcile customer accounts investigate discrepancies and resolve invoice payment and account queries in a timely manner.
• Work collaboratively with internal teams to ensure billing accuracy and resolve customer issues efficiently.
• Manage and follow up on customer disputes escalating complex cases where appropriate to achieve prompt resolution.
• Review and monitor customer orders on hold due to credit or payment issues taking appropriate action to facilitate order release.
• Liaise with the Risk team to assess customer credit limits monitor payment performance and support informed credit decisions.
• Communicate proactively with Sales and Commercial teams regarding held orders and any actions required to enable order release.
• Produce and maintain weekly aged debt reports providing accurate insight into outstanding balances and collection performance.
• Keep management informed of high-risk accounts overdue debt and ongoing collection activities.
• Build and maintain strong working relationships with customers promoting positive engagement while ensuring compliance with agreed credit terms.
• Collaborate closely with Sales Commercial Customer Service Finance and Risk teams to support effective credit control processes and deliver an excellent customer experience.

Experience and Key Attributes:

• Previous experience in a Credit Control Accounts Receivable or Finance role.
• Strong understanding of credit control processes debt collection account reconciliation and dispute resolution.
• Excellent communication and negotiation skills with the ability to build positive customer relationships and manage challenging conversations professionally.
• Strong analytical and problem-solving skills with a high level of accuracy and attention to detail.
• Excellent organisational and time management skills with the ability to prioritise workload and meet deadlines.
• Proficient in Microsoft Excel and accounting or ERP systems.
• Ability to work collaboratively with Sales Commercial Customer Service Finance and Risk teams.
• Experience using SAP would be advantageous.
• Knowledge of legal debt recovery procedures would be beneficial.
• AAT CICM or another relevant finance qualification is desirable.
• Experience producing aged debt reports and analysing customer payment performance would be an advantage.

Our commitment to diversity equity & inclusion

We welcome applications from people of all backgrounds identities and experiences - including those of different races ethnicities genders sexual orientations ages abilities religions and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues where diverse perspectives are welcomed and inclusive practices are embedded in everything we do.

We are happy to support accessibility needs to ensure a fair and equitable experience for all candidates so please do let us know if you require any adjustments during the recruitment process.

Application Process:

We read applications continuously and vacancies may be filled anytime so please apply as early as possible.

We look forward to receiving your application.

This is an exciting time to join our newly formed business with their incredible individual historys innovation of products and some of the UKs most iconic brands Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference bringing together two diverse companies our global reach enables opportunity growth and a chance to work with some fantastic people.