Credit Controller (12m Fixed Term Contract)

This is a project-based role perfect for someone who wants to build something from the ground up.

Due to our successful European growth were launching a new initiative to professionalize and scale our hotel compensation processes. This fixed-term maternity cover offers a rare chance to establish frameworks processes and systems that will support a multinational operation - and see immediate impact from your work.

Youll be working on a project with newly launched invoicing and collections processes partnering directly with leadership in Business Operations AR teams and Partnerships teams. If you thrive on autonomy ambiguity and quick wins - this is for you.

What Youll Do

In Your First 6 Months:

• Work closely with Business Operations to validate and optimize newly launched invoicing and collections processes
• Establish robust tracking mechanisms for hotel commissions and partner arrangements
• Build feedback loops between finance partnerships and operations teams
• Deliver quick wins that demonstrate process improvements and revenue recovery

Core Responsibilities:

• Collections & Credit Control: Own the collections process for hotel commission partners; chase outstanding payments and resolve queries
• Process Design: Help map end-to-end compensation flows identifying bottlenecks and improvement opportunities; document scalable processes
• Contract Management: Review hotel contracts and validate commissions raised vs. received
• Stakeholder Management: Build strong relationships with hotel partners and cross-functional teams across multiple countries
• Data & Reporting: Use BI tools to track performance and provide insights (Thoughtspot or similar)

What You Bring

Must-Haves:

• 3-4 years in collections credit control or AR - ideally in a high-growth or scaling environment
• Process improvement mindset - you can map processes spot inefficiencies and design better ways of working
• Strong Excel skills - v-lookups pivot tables data manipulation
• Independent operator - comfortable with ambiguity and building structure where none exists
• Excellent communication - you build rapport easily and can influence across geographies and seniority levels
• Documentation skills - you naturally create clear process guides and handover materials
• International experience - youve worked across time zones and cultures

Nice-to-Haves:

• SQL skills
• Experience with BI tools (Thoughtspot Tableau Power BI)
• Knowledge of travel/hospitality industry or hotel commission structures
• Familiarity with Onyx or similar travel platforms