Creative Design Lead
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Job Summary
At OakNorth were on a mission to empower ambitious businesses and the communities they serve. Since 2015 weve lent over $21 billion across the UK and US helped create more than 58000 new homes and 36000 new jobs and supported hundreds of thousands of personal savers all while driving economic growth in the markets we serve.
As OakNorth continues to grow across multiple products and customer segments design becomes a direct lever on outcomes: it improves understanding and trust raises conversion and increases adoption across our journeys. Marketing and brand design is how we turn strategy into a coherent high-performing set of experiences ensuring every touchpoint is on-brand measurable and built to move commercial performance.
The role
OakNorth is scaling fast.
We need a Design Manager who can hold brand integrity and output velocity at the same time and who sees AI as the operating model not an add-on.
This is a hybrid manager IC role. Youll lead a team of three in India but youll also be in the work setting the taste bar by example designing the highest-stakes pieces yourself and running critique with the authority that only comes from still doing the craft.
This role drives the visual expression of OakNorth across every surface a customer prospect saver or partner touches before they meet the product: brand website campaigns collateral ads sales enablement and event design.
What youll own
Brand and visual system
- Evolve OakNorths brand and visual system across every external touchpoint globally.
- Raise the craft bar and consistency (type layout imagery motion) while keeping the brand unmistakably OakNorth.
- Turn brand principles into repeatable assets: templates guidelines components AI-driven and examples teams can use.
The website
- Lead end-to-end design for the website (IA page design component library and governance).
- Partner with Marketing and Product to improve performance (conversion clarity and journey drop-offs).
- Establish a measurement iteration loop (hypotheses tests learnings rollouts).
Campaign and collateral output
- Drive high-impact design: ads landing pages social sales decks investor materials and event/environmental design.
- Build scalable systems so output stays fast without sacrificing quality (kits modules and reusable layouts).
- Ensure every moment that matters ships on time on brand and with clear success metrics.
The AI-powered production model
- Build an AI-enabled production pipeline that increases throughput without increasing review debt.
- Enable non-designers with templated systems and clear approval gates.
- Deliver a step-change in asset velocity to scale designs impact across surface areas
Manage a team of three be part of a wider design function
- Set the bar on quality
- Lead a team based in Gurugram India: ops hiring growth performance and succession.
- Run an operating model that works across time zones (async handoffs weekly crit clear quality bar).
- Contribute to a growing design community at OakNorth by sharing standards tooling and craft across product brand and marketing.
- Drive efficiency and focus across the team ensuring time is spent on high-impact work by reducing low-value production through systems templates and AI-enabled workflows.
What were looking for
Must-haves
- An exceptionally high taste bar in brand and marketing design and the willingness to set it by example. This role is part IC: you will personally design the highest-stakes pieces not just review them.
- Significant experience in brand and/or marketing design including at least 2 years leading or managing designers.
- Experience managing a distributed team across multiple time zones.
- Hands-on experience deploying AI tools inside a live production pipeline (e.g. Firefly Flora Figma AI or equivalent) with measurable impact on throughput time-to-asset or revision cycles.This could also be results of experiments on the creation of a pipeline or tools.
- Demonstrated ability toevolve and improvea brand system (not just maintain it) across web campaigns and collateral.
- Track record of tying design work to commercial outcomes (conversion engagement brand lift or sales enablement velocity).
Craft
- Lead-level brand craft: typography layout composition restraint and production-quality execution.
- Shipped across formats in tight cycles (homepage design campaign creative sales decks event assets).
- Evolved a brand system while keeping consistency high not just policing it.
Management at distance
- Managed a distributed team across time zones including async critique and structured handoffs.
- Coached and levelled up designers while protecting a high craft bar.
- Run hiring performance and succession
Commercial instinct
- Partnered directly with Marketing Product and other stakeholders on priorities and trade-offs.
- Used data to set direction make decisions and defend recommendations.
- Translated brand and design choices into measurable business impact.
Speed and nerve
- Default to shipping learning and iterating.
- Make decisions with imperfect information and keep momentum.
- Hold quality under pressure.
Desirable
- Experience in fintech banking or another regulated industry a significant plus
- Built and maintained prompt libraries templates and brand guardrails inside an AI-enabled production pipeline.
- Measured workflow impact (time-to-asset revision cycles throughput) and iterated based on data.
- Experience scaling a brand system to support new product launches or market expansion.
How we expect you to behave
- We embrace differences and know that when we can be ourselves at work we are happier more motivated and creative. We want to be able to bring our whole selves to work have our own perspectives and know that we belong. As such through your behaviours at work we expect you to reflect and actively sustain a healthy engineering environment that looks like this:
- A wide range of voices heard to the benefit of all
- Teams that are clearly happy engaged and laugh together
- Perceivable safety to have an opinion or ask a question
- No egos - people listen to and learn from others at all levels with strong opinions held loosely
What makes working here better
- This is a truly hybrid role offering the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. Theres no fixed requirement for days in the office instead we focus on creating space for engineers to engage meaningfully whether thats in-person for whiteboarding sessions or remote for deep focus work.
- Work-life balance - 25 days holiday (plus bank holidays) each year and enhanced family leave allowances.
- Competitive salary
- Good kit - Your choice of the best laptop running macOS.
- Team socials - The opportunity to get to know each other outside of work.
- Company socials - A chance to catch up and meet new colleagues weekly over informal office breakfasts Lunches and dinners on OakNorth - or at our free barista bar every day.
- Commuter support - We offer the cycle to work and EV scheme.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
About Company
OakNorth Credit Intelligence Suite transforms commercial lending, giving banks 360° views of borrowers, with deeply granular, forward-looking insight, to improve efficiencies, lower credit risk, and drive profitable growth through economic cycles. Banks lend smarter, lend faster, and ... View more
