CPC Application Support Analyst

About Atos Group

Atos Group is a global leader in digital transformation with c. 70000 employees and annual revenue of c. 10 billion operating in 67 countries under two brands Atos for services and Eviden for products. European number one in cybersecurity cloud and high-performance computing Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world the Group enables its customers and employees and members of societies at large to live work and develop sustainably in a safe and secure information space.

Responsibilities

• Participate in a Rota to monitor the ServiceNow (SNOW) system for new calls (Monday Friday 08:00 - 18:00).
• Provide 2nd and 3rd line support for applications addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include: functionality is not working as expected; missing or incorrect data within the application; data not being correctly passed to third parties via integration components; performance issues affecting user experience.
• Respond to information requests guiding users on how to perform specific activities within the application.
• Develop and implement fixes for identified faults within the application.
• Conduct operational maintenance to ensure system performance and reliability.
• Support disaster recovery testing to ensure operational continuity.
• Serve as a Subject Matter Expert (SME) on the application supporting new initiatives and enhancements.
• Facilitate the handover of all new or changed functionality from Development ensuring a comprehensive understanding to effectively explain features to clients in their specific environments.

Skills we cant do without

• Experience with Microsoft Azure services including App Services Function Apps and Monitor/App Insights.
• Experience with Core Blazor.
• Familiarity with Entity Framework and SQL Server including SQL scripting.
• Proficiency in C# and .
• Knowledge of PowerShell and Windows Server.
• Familiarity with Azure DevOps.

Qualifications and Desirable Experience

• Knowledge of GitHub
• Familiarity with YAML pipelines Azure Resource Manager (ARM) Bicep
• Knowledge of Selenium

Out-of-hours Requirements

• Take part in an oncall rota to provide after-hours support as required.

Benefits:

• Pension Scheme - contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave National Holidays
• Flex benefits program

Diversity Equity & Inclusion

Here at Atos diversity and inclusion are embedded in our DNA.Read moreabout our commitment to a fair work environment for all. As a Disability Confident employer we encourage applications from all applicants especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.

We are also a care leaver-friendly employer. If you require additional support with your application please contact our recruiter or send an email to our dedicated mailbox -