Commercial Corporate Counsel

About the Role

We are looking for a commercially minded and hands-on Commercial Legal Counsel to join our EMEA legal team. This is a broad in-house role embedded at the heart of our go-to-market motion you will be the primary legal partner to Sales Solutions Engineering and Partner teams across Europe supporting a high-velocity deal environment in a fast-scaling SaaS business.

Your primary focus will be commercial contracting negotiating and closing enterprise SaaS agreements partner and channel agreements and procurement deals but you will also contribute across data privacy (GDPR/UK GDPR) subsidiary governance employment matters and IP protection. This role offers meaningful autonomy and scope for career progression within a global legal function that values mentorship pragmatism and commercial impact.

What Youll Do

Commercial Contracting

• Draft review and negotiate a high volume of enterprise SaaS agreements including MSAs Order Forms ELAs NDAs RFP/RFI responses DPAs and Security Questionnaires.
• Serve as the primary legal point of contact for Sales and Solutions Engineering teams supporting deal cycles from qualification through signature.
• Negotiate inbound vendor procurement and professional services agreements.
• Manage and improve contract templates playbooks and fallback positions to enable consistent scalable contracting at speed.
• Identify and evaluate risk in commercial transactions; provide clear practical guidance to business stakeholders on legal exposure and recommended positions.
• Partner closely with the channel and alliances team on partner reseller and technology alliance agreements including co-sell referral and distribution structures.

Data Privacy & Compliance

• Provide legal guidance on GDPR UK GDPR and applicable data protection regulations as they affect commercial transactions product features and customer commitments.
• Review and negotiate Data Processing Agreements (DPAs) and international data transfer mechanisms (SCCs adequacy decisions).
• Support responses to customer security and privacy due diligence questionnaires in partnership with the Security and Trust function.
• Stay current on evolving EU/UK legislation (AI Act ePrivacy Regulation NIS2) and advise the business on emerging obligations.

Legal Operations & Cross-Functional Support

• Contribute to the build-out and continuous improvement of legal operations infrastructure including contract management tooling approval workflows and self-service resources.
• Provide legal support on EMEA subsidiary governance corporate maintenance and local regulatory matters.
• Advise on employment law matters affecting the European workforce in coordination with local external counsel where required.
• Collaborate with Finance Sales Operations and Compliance on deal structuring revenue recognition considerations and policy adherence.
• Manage relationships with and instructions to external counsel across European jurisdictions.

What Youll Bring

Required

• Qualified lawyer with an active legal qualification in your country of residence (e.g. solicitor Rechtsanwalt avocat advogado or equivalent).
• Approximately 5 years of post-qualification experience with a meaningful portion spent in-house at a technology SaaS or software company (or advising such companies from private practice).
• Demonstrable expertise in commercial contract negotiation SaaS agreements MSAs and partner/channel structures with the ability to move quickly without sacrificing quality.
• Strong working knowledge of GDPR and practical experience negotiating DPAs and data transfer mechanisms.
• Fluency in English (written and spoken) at a professional legal standard.
• Comfortable working independently in a fast-paced environment with competing priorities and tight timelines.
• Excellent communication skills: able to translate legal complexity into clear actionable guidance for non-legal stakeholders.

Preferred

• Proficiency in a second European language French German Portuguese Spanish Italian or Dutch particularly valued given our key market footprint.
• Experience with partner ecosystem legal structures: reseller referral ISV GSI or OEM agreements.
• Familiarity with enterprise procurement processes including RFP/RFQ response workflows and public sector contracting.
• Exposure to AI-related legal considerations including the EU AI Act and emerging AI governance frameworks.
• Experience with legal technology platforms such as Ironclad Juro DocuSign CLM or Salesforce-integrated contract tools.
• Background in contact centre CCaaS or enterprise SaaS businesses is a plus but not required.

What We Offer

• Remote-first working model with flexibility to work across European time zones.
• Mentorship from an experienced General Counsel and a globally connected legal team.
• Broad exposure: this is not a narrow contracting role you will touch privacy employment corporate and IP across a growing international footprint.
• Significant scope to shape legal processes and tooling as we scale.
• Competitive compensation benchmarked to local market; equity participation.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed building AI-first solutions that put empathy trust and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor Talkdeskers are empowered with the autonomy to drive meaningful impact while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.