Control Room Administration Assistant LBHF624191

Salary range: 34359 - 35892 per annum
Work location: 143 Lillie Road Hammersmith SW6 7SX
Hours per week: 36
Contract type: Permanent
Closing date: 12 June 2026
Contact details for an informal discussion: Loveday Cole Parking Manager (On Street Enforcement) via email on

At Hammersmith and Fulham we are ambitious in reforming the council to ensure this is a place for everybody. Within the Place Department we offer a wide range of services to help make the borough an attractive place one that is safe clean and green and one in which our residents take pride.

In Hammersmith and Fulham Council our parking enforcement team strives to provide a high quality of civil enforcement action to facilitate free movement of traffic and quality rotation of parking spaces both within our car parks and on street. Educating the public and enforcing our parking restrictions helps us maximise compliance. By providing residents visitors and businesses with easy access to parking we contribute towards making Hammersmith and Fulham a great place to live and work.

We are currently looking to fill two vacant positions for the role of Control Room Administration Assistant. The role of a Control Room Administration Assistanthas been crucial in the success and significant improvements of our parking enforcement service which has been widely recognised. We are seeking individuals who possess the following skills:

• Strong communication abilities.
• Numerical proficiency.
• Interpersonal skills for providing exceptional customer service.
• Ability to meet deadlines and multitask effectively.
• The ideal candidate will also play an important role in radio communication duties.
• We expect the candidate to be dedicated to teamwork inspire collaborative efforts and motivate others toward achieving our service goals.

Shift Schedule:

The working week is 36 hours worked on a 5-day rota system which include working Saturdays. Normal operational hours are from 8.00am to 7.00pm with most shifts worked between 8.30am and 6.30 pm.

London Borough of Hammersmith & Fulham is fully committed to equal opportunities in service delivery and employment. We welcome applications from everyone irrespective of gender sexuality and ethnic group. We encourage applications from women as they are currently underrepresented in the Service.

Our mission is to be the best council. To do this we need the best people to help build our vision. If youre looking to develop your career in a fast-paced professional environment whilst making a difference then we look forward to hearing from you.

Please refer to the Role Profilefor more information.

How we act defines who we are. At the heart of our organisation is a common approach to defining who we are. We are looking for people whocan build this into everything they do.

We are fair
We treat everyone withcompassion dignity andfairness. We value theviews and opinion of others and promote benefits andopportunities for all.

We are caring
We care about our borough anddoing things well. We focus on standards and continuousimprovement; learning fromour mistakes and celebratingsuccess.

We are collaborators
We work together for a bettersociety. We work with ourresidents businesses schoolsthird sector and others forbetter outcomes for everyone.

We are driven
We will only settle for the verybest. We seek to continuallyimprove and put our residentscustomers and businesses atthe heart of everything we do.

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment retention and career progression. We take a proactive approach to equity diversity and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age disability gender reassignment race religion or belief sex sexual orientation marriage or civil partnership and pregnancy or maternity unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children young people and adults. We expect all employees workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE.

Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

If you would like to discuss any adjustments or request the application form in a different format please contact us at or by post to The Town Hall King Street Hammersmith W6 9JU