Control Centre Operator
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Job Summary
2 months Contract with a Local Authority
Umbrella - 15.58 per hour - Umbrella
As a Control Centre Operator you will provide a responsive monitoring and support service for residents connected to the Councils Sheltered Housing Control Centre. You will respond to emergency and non-emergency calls maintain accurate records and support the installation programming and maintenance of telecare and control centre equipment.
Respond to incoming emergency and non-emergency control centre calls.
Take appropriate action in line with policies and procedures.
Arrange emergency responses including ambulance services and emergency visits.
Activate emergency procedures when required.
Maintain accurate records of residents incidents calls and equipment.
Contact existing clients to verify and update information.
Handle enquiries from prospective service users.
Install program upgrade and maintain control centre equipment.
Attend emergency call-outs when required.
Support sheltered housing residents with telecare equipment issues.
Ensure all records and databases remain accurate and up to date.
Deliver excellent customer service to vulnerable residents.
Previous customer service experience.
Experience handling telephone enquiries and emergency calls.
Strong administration and record-keeping skills.
Experience working with vulnerable customers desirable.
Good IT and database skills.
Ability to remain calm under pressure.
Strong communication and problem-solving skills.
Experience installing or programming equipment desirable.
Ability to work independently and manage competing priorities.
Full UK Driving Licence.
Own Vehicle.
Business Insurance for Work Use.
Ability to travel across the borough and attend emergency call-outs.
Working Hours: 37 hours per week.
Monday to Friday.
09:00 - 17:00.
Sheltered Housing Team.
Equipment Installation and Programming Required.
Emergency Response Duties Included.
No DBS Requirement Specified.
No DVLA Check Required Prior to Start.
We work on bi-weekly payment schedule.
Apply ASAP.
Required Skills:
As a Control Centre Operator you will provide a responsive monitoring and support service for residents connected to the Councils Sheltered Housing Control Centre. You will respond to emergency and non-emergency calls maintain accurate records and support the installation programming and maintenance of telecare and control centre equipment.
Required Education:
As a Control Centre Operator you will provide a responsive monitoring and support service for residents connected to the Councils Sheltered Housing Control Centre. You will respond to emergency and non-emergency calls maintain accurate records and support the installation programming and maintenance of telecare and control centre equipment.
