Contract Support Administrator

Location: Harwell Campus Didcot Oxfordshire
Salary: 32000 per annum
Hours: 45 hours per week 8:00am5:00pm
Working Pattern: Site-based

Are you an organised proactive administrator with experience in facilities management contract support or service coordination

Were looking for someone who enjoys keeping things organised solving problems and making sure everything runs smoothly behind the scenes.

If you thrive in a busy environment enjoy working with different teams and take pride in delivering excellent service wed love to hear from you.

Were looking for an organised and proactive Contract Support Administrator to join our team at Harwell Campus in Didcot.

Youll play a key role in keeping our facilities management operations running smoothly providing administrative and operational support to our Contract Managers engineers subcontractors and clients.

From coordinating maintenance schedules and managing service requests to maintaining compliance records and supporting day-to-day operations youll help ensure services are delivered efficiently and to a high standard.

This is a varied role ideal for someone who enjoys working in a busy environment has excellent attention to detail and takes pride in keeping everything organised and on track.

Keeping Operations Organised

• Manage day-to-day contract administration including reports records and documentation.

• Assist with quotations purchase orders and cost tracking.

• Maintain accurate information within CAFM and job management systems including closing completed jobs.

• Prepare regular reports including helpdesk performance and service updates.

Coordinating Engineers and Contractors

• Log schedule and monitor planned and reactive maintenance jobs.

• Coordinate workloads with engineers and subcontractors.

• Follow up on outstanding works inspections and remedial actions.

• Ensure planned preventative maintenance (PPM) visits are scheduled on time.

Supporting Clients and Service Delivery

• Act as a key contact for client queries providing professional and timely responses.

• Work closely with managers engineers procurement teams and subcontractors to resolve issues.

• Support the Contract Manager in meeting service level agreements (SLAs) and key performance indicators (KPIs).

Maintaining Compliance and Quality

• Organise and maintain compliance records certificates and contractor documentation.

• Check that risk assessments method statements (RAMS) and associated paperwork are complete.

• Help coordinate inspections and compliance activities.

• Identify opportunities to improve processes and service delivery.

Were particularly interested in candidates who have:

• Previous administration experience within facilities management contract support maintenance helpdesk or a similar environment.

• Experience coordinating engineers contractors or service activities.

• Good working knowledge of Microsoft Office and CAFM or job management systems.

• Excellent organisational skills and the ability to manage competing priorities.

• Strong communication skills and a professional approach to dealing with clients and colleagues.

• High attention to detail and accuracy.

• A proactive adaptable attitude and the confidence to work independently and as part of a team.

At Pareto FM we believe great facilities management is about more than maintaining buildings. Its about delivering exceptional service building strong relationships and creating environments where people can thrive.

Youll be joining a collaborative team where your organisational skills initiative and contribution will make a real difference to the day-to-day delivery of our services.

If youre an experienced administrator or contract support professional looking for your next opportunity in facilities management wed love to hear from you.

Apply today and become part of the Pareto FM team at Harwell Campus.