Contract Manager Housing Maintenance and Repairs

Maintenance Contract Manager (housing sector) N and E London to 60k car package

Salary: Circa plus vehicle/allowance and benefits

We are recruiting for an experienced Contracts Manager to lead a responsive repairs maintenance and voids contract across North and East London. This is a key client-facing role within the social housing sector managing day-to-day service delivery for a busy resident-led repairs operation.

The successful candidate will take ownership of operational performance resident satisfaction health and safety quality commercial control and KPI delivery. You will lead a multi-trade team and support functions to ensure repairs and void works are completed safely efficiently and right first time.

Social housing sector experience is essential. Candidates must have a strong background managing responsive repairs voids maintenance or property services within a housing association local authority or closely related social housing environment.

Key responsibilities include:

• Managing day-to-day delivery of responsive repairs maintenance and void works across North and East London.
• Leading operatives schedulers and support staff to deliver a high-quality resident experience.
• Driving performance against KPIs including appointments kept right-first-time repairs satisfaction and void turnaround.
• Managing client relationships escalations complaints and service improvement activity.
• Overseeing budgets productivity subcontractors health and safety quality and compliance.

About you:

• Proven contracts management experience in social housing repairs voids or property maintenance.
• Strong understanding of resident-focused service delivery complaints safeguarding and housing compliance.
• Confident leading multi-trade teams and managing performance in a demanding operational environment.
• Commercially aware organised and comfortable using systems and MI to improve service delivery.
• Full UK driving licence and flexibility to work across North and East London.

This is an excellent opportunity for a hands-on contracts leader who understands the pace expectations and resident focus of social housing repairs and wants to make a visible impact on service delivery across North and East London.