Contract Coordination Manager – 12 Month FTC

Location: Milton Keynes
Salary: 41500
Contract: 12-month Fixed Term Contract
Hours: Full Time

Were looking for an experienced Contract Coordination Manager to lead our Account Coordination and Scheduling team in Milton Keynes on a 12-month fixed-term contract.

This is a key operational role responsible for making sure planned and reactive works are coordinated effectively service levels are achieved customers receive an excellent service and the wider operation has the support it needs to deliver.

Youll lead and develop a busy coordination team work closely with Account Managers and operational colleagues and act as an escalation point when issues need resolving quickly.

Youll take ownership of the day-to-day performance of the coordination function ensuring jobs are managed effectively from initial request through to completion.

Youll be responsible for:

• Leading coaching and developing the Account Coordination and Scheduling team
• Ensuring planned and reactive works are managed within agreed response times and Service Level Agreements
• Monitoring performance against KPIs and identifying opportunities to improve service
• Managing workloads staffing levels and resource requirements
• Acting as an escalation point for operational and customer issues
• Building strong relationships with clients and ensuring contractual requirements are understood and delivered
• Working closely with Account Management Helpdesk Engineering Commercial Finance and Procurement teams
• Reviewing operational and financial information to identify risks trends and areas for improvement
• Supporting the effective management of subcontractors and resolving escalated issues
• Holding regular 1:1s performance reviews and coaching conversations
• Identifying training and development needs across the team
• Supporting people-management processes including sickness and absence
• Attending client and operational meetings as a representative of the coordination function
• Helping ensure appropriate processes are in place to maintain service continuity when unexpected situations arise

Ultimately youll make sure the team has the direction support and structure it needs to deliver a consistently high-quality service.

• GCSE Maths and English or equivalent

Were looking for someone with strong operational and people-management experience who is comfortable working in a busy customer-focused environment.

Youll ideally have:

• Extensive experience in a similar customer service coordination scheduling or operational support role within a business services environment
• Experience leading managing and developing a team
• Experience working to KPIs SLAs and service-performance measures
• Strong analytical skills with the ability to understand and interpret information and use it to identify effective solutions
• Excellent interpersonal and stakeholder-management skills
• Strong written and verbal communication skills
• Good commercial awareness and an understanding of operational risk
• Strong organisational and prioritisation skills
• Confidence handling escalations and making decisions
• Strong IT skills including Microsoft Office packages
• Experience using Maximo and SurveyMonkey or similar systems would be beneficial
• The ability to work independently with minimal supervision and use your own initiative

Experience within Facilities Management Engineering Property Services or another service-led environment would be particularly useful.

At Atlas Workplace Services we believe great buildings start with great people.

Thats why weve reimagined facilities management to put people first those who work in the spaces we care for and those who deliver our services every day.

Were not just another FM provider. Were a top-10 industry leader committed to doing things differently combining a personal approach with smart technology and a genuine passion for going the extra mile.

As part of an Employee Ownership Trust (EOT) Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success.

Being part of an EOT isnt just about sharing in the companys performance; its about creating a culture of shared responsibility collaboration and pride in what we achieve together.

This is a great opportunity to join a growing business lead an important operational team and make a real impact on how our services are delivered.

If youre an experienced manager who enjoys developing people improving service and keeping complex operations running smoothly wed love to hear from you.