Contact Officer
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Job Summary
- Deliver information advice and guidance to families and professionals via phone and email.
- Oversee and coordinate multiple referrals into the service.
- Direct families to suitable support services and partner agencies.
- Collaborate with Early Help teams and external organizations to achieve positive outcomes.
- Recognize concerns risks and safeguarding issues escalating them as needed.
- Maintain precise records using case management systems.
- Communicate effectively with professionals schools health services and partner agencies.
- Contribute to a family-centered and strengths-based service.
- Uphold excellent customer service standards consistently.
- Experience working with children young people families or vulnerable individuals.
- Strong understanding of the needs of children young people and families.
- Excellent communication and interpersonal skills.
- Ability to quickly and effectively build rapport.
- Experience managing referrals inquiries or service requests.
- Capability to work under pressure and handle competing priorities.
- Proficient IT skills including Microsoft Office and case management systems.
- Ability to identify risk and know when to seek advice or escalate concerns.
- Experience collaborating with partner agencies and stakeholders.
- 18.92 per hour
- 3 Month Contract
- 30 Hours Per Week (4 Days)
- Hybrid Working
- Minimum 1 Office Day Per Week
- Location: Cardiff
- Bi-weekly Pay
- Friendly and supportive team environment
- Ongoing training and development opportunities
- Opportunity to make a genuine difference to children young people and families across Cardiff
Required Skills:
Essential Requirements Experience working with children young people families or vulnerable individuals. Strong understanding of the needs of children young people and families. Excellent communication and interpersonal skills. Ability to build rapport quickly and effectively. Experience managing referrals enquiries or service requests. Ability to work under pressure and manage competing priorities. Strong IT skills including Microsoft Office and case management systems. Ability to identify risk and know when to seek advice or escalate concerns. Experience working collaboratively with partner agencies and stakeholders. Whats on Offer 18.92 per hour 3 Month Contract 30 Hours Per Week (4 Days) Hybrid Working Minimum 1 Office Day Per Week Location: Cardiff Bi-weekly Pay Friendly and supportive team environment. Ongoing training and development opportunities. Opportunity to make a genuine difference to children young people and families across Cardiff. Suitable for candidates with experience as a Contact Officer Early Help Coordinator Family Support Worker Childrens Services Officer Referral Coordinator Customer Contact Officer Family Information Officer or Support Hub Officer.
