Contact Centre Advisor-Primary Care

Contact Centre Advisor-Primary Care

Prestatyn North Wales

Full-Time40 hoursper week

Salary: 28912.00 per annum

Shift times: You will work on arotabasis with flexible shift options currently between 8am-5.30pm Monday-Friday.

Permanent

Werelooking for aContact Centre Advisorto join our team based in Prestatyn. Our Contact Centre Advisors takein excess ofover 55000 patient calls per month and are the first point of contact for our patients and customers. HCA has been founded on5-star exceptional service. Our teamhereensurethat all patients receive that VIP treatment from theinitialcall.

As aContact Centre Advisoryoullbe Working within a highly focused high volume supportive collaborative team. You willbe responsible formaking patient appointments and handling information requests over the telephone and by email. You will be collecting customer information and data to supportpatientsbooking so great administrative skills and attention to detail are key.

Above all elsewerecommitted to the care and improvement of human life.Itsthis guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on thefloorwe all have a part to play in delivering exceptional care to our patients.Othersmay think this is just a role in our Contact Centre team but to usyoullbe part of a wider team with a unique sense of purpose one that helps improve lives daily.

Whatyoulldo:

• Schedule appointments within the HCA Facilities

• Handling information requests over the telephone and by e-mail providing details of facilities.

• To provide rapid response when answeringcallworking towards set SLAs and individual KPIs.

• Disseminating information about hospitals their services and their departmentsutilisingthe relevant hospital USPs.

• To administer all enquiries within agreed servicelevelsensuringall systems are accurately updated in the process.

Whatyoullbring:

• Proven experience within a customer service environment.

• Ability to build excellent rapport with customers patients and consultantsbuildingstrong relationships quickly and have the listening and communication skills to inspire confidence.

• Demonstrate empathy patience and diplomacy to reassure customers overcomechallengesand deliver the highest standards of customer service.

• Knowledge of healthcare or clinical experience is desirable but not essential.

• Computer literate.

Why HCA UK

Originally founded over 50 years ago by DrThomasFrist HCA has gone on to become one of the worlds leading healthcare the UKwereone of the largest providers of privately funded healthcare and have invested over 500 million in the latest treatments technology techniquesmedicationand facilities. Being part of a large multisiteestablishedhealthcaregroupwe can offer you unrivalled opportunities for career progression through internal and external courses as well as working conditions thatprioritiseboth your mental and physical wellbeing.

By caring for our employees we empower them to provide exceptional care for our patients.Thatswhy we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Contact CentreAdvisoryoullbe eligible for:

• 25 daysholiday each year (plus bank holidays) increasing with service withoptionto buy or sell leave to suit you.

• Private Healthcare Insurance for treatment at our leading hospitals.

• Private pension contribution which increases with length of service.

• Season Ticket Loan andCycle toWorkscheme.

• Group Life Assurance from day one.

• Critical illnesscover.

• Enhanced Maternity and Paternity pay.

• Corporate staff discount for all facilities including Maternity packages atThe Portland.

• Comprehensive range of flexible healthprotectionand lifestyle benefits to suit you.

• Discounts with over 800 major retailers.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seenheardand supported you can be at your best for our patients and each other.

Our mission is simpleabove all elsewerecommitted to the care and improvement of human life a clear statement that extends to both our patients and colleagues. To achieve this we live and breathe four core values:

• Unique and Individual: Werecogniseand value everyone as unique and individual

• Kindness and compassion:We treat people with kindness and compassion

• Honestyintegrityand fairness:- We act with absolute honestyintegrityand fairness

• Loyaltyrespectand dignity:We trust and treat one another as valued members of the HCA UK family with loyaltyrespectand dignity

Reasonable adjustments

We believe everyone should feel comfortableto bringtheir full self to work and be afforded the same opportunities. As a Disability Confident committedorganisationwerehappy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process and in the workplace to anyone that needs them.

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