Consumer Care and Engagement Coordinator Nordic Markets

Location:London

Languages:English(fluent) & any Nordic language (Finnish Danish Norwegian or/and Swedish

Contract: Permanent 37.5h a week full time Hybrid

Focusing on GB markets and nordics Markets

8haday5daysaweekbetween09:00-17:00

Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions new products or quality issues.

ThisisaFulltimeHybridpositionandyoumusthavesomeinitialCustomerSupportexperienceand/orCommunityManagementandspeakfluently English and one of the Nordics languages as we cover Sweden Finland Norway and Denmark.

ThisroleisHybridwith2/3daysinourbeautifulandfunoffice(NearSouthQuay/CanaryWharf).

improvementandcustomersatisfaction.

GainexperienceindeliveringexceptionalcustomerserviceandinteractwithconsumersviaLifeChatPhoneemail(Mostly)andSocialMediamessagesthankstoourplatformSprinklr.

OurteamcollaboratesverycloselywithCoca-Colasteams andmost oftheworkistoanswercustomer questions andrequestsonline .

Thisteamworksagilewithoneofthebestworkcultureandenvironmentofferedtoyoungprofessionalswithlotsofsupportexcitingprojectsandflexibility.

YourRole:

• YouareabrandambassadorforTheCoca-ColaCompany(TCCC)thefaceofCoca-ColaactingasthevoiceoftheCompanyexternallyandthevoiceofourconsumersandstakeholdersinternallyacrossPhonesocialmediaLivechatandemail.THISISNOTASALESJOByouwillmanage inbound channels answerconsumerquestionsandrequestsregardingavarietyoftopics

• Provideexceptionalcustomersupporttoclientsthroughvariouschannels(mainlyemailoronlinemessages).

• Collaboratewiththecustomersupportteamtoresolveissuesandimproveservice.

• Assistinidentifyingandimplementingserviceimprovementinitiativeswelovepeoplewithideas!

• Fosteracollaborativeteamenvironmentfocusedonexcellenceincustomerinteractions.

• Supportindocumentingandpresentingcustomersupportstrategiesandoutcomes.

KonectaCustomersupportTeam.

YouwillbepartofanamazingteamtaskedtodrivetheconsumerexperiencestrategyandtransformationforCoca-Cola

coveringaspectssuchasdigitalmarketing&operationsdigitalcommercesociallisteningpublishingdata&programmaticdigitalexperiencesandinnovation.

Weareanequalemployerandwelcomeapplicationsfromallbackgrounds.

Joinusandstartyourjourneywithustoday!

IdealCandidates:

• ProfessionalswithadegreeinBusinessCommunicationsorarelatedfield.

• AfirstexperienceasacustomersupportspecialistorinSocialMediaCommunityManagementwithastronginterestinclientrelationsandserviceexcellence.

• Effectivecommunicatorsadeptatunderstandingandresolvingcustomerissues.

• Teamplayerswhothriveincollaborativeenvironments.

• Detail-orientedindividualsexcellinginfast-pacedservice-drivensettings.

• Enthusiasticlearnerscommittedtoadvancingtheircustomersupportskills.

• ProficiencyincustomersupporttoolsandsoftwaresuchasSprinklrishighlyvalued.

• afluentlevelofEnglish and Finnish OR Swedish OR Norwegian OR Danish isessential