Conference & Events Manager

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace health & wellbeing sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Our facilities includeFremantle Bar & Kitchena chic restaurant serving modern cuisine and our on-site gym complete with a heated indoor pool perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work where your energy and enthusiasm will be valued in a dynamic team atmosphere. If youre looking to grow in a bustling environment with a commitment to exceptional guest experiences join us!

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional days leave for your birthday
• Enhanced Maternity adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year

And much much more!

A DAY IN THE LIFE OF A MEETING & EVENTS MANAGER AT OUR HOTEL

What youll be doing..

• Lead the day-to-day management of the Meetings & Events department ensuring the smooth planning and delivery of conferences meetings weddings private functions and corporate events.
• Manage the full client journey from initial enquiry and site visit through to event delivery post-event follow-up and repeat business.
• Drive Meetings & Events revenue through strong enquiry conversion upselling proactive sales activity and effective management of function space.
• Build and maintain strong relationships with corporate clients event agencies conference organisers and local businesses.
• Ensure all contracts function sheets/BEOs rooming lists and event details are accurate and communicated effectively across hotel departments.
• Chair weekly function meetings and work closely with Operations Reservations Revenue and Sales teams to ensure seamless event execution.
• Lead motivate and develop the Meetings & Events team driving high standards of customer service commercial performance and accountability.
• Manage departmental forecasts sales pipelines budgets and performance reporting identifying opportunities to maximise revenue and profitability.
• Maintain and optimise Meetings & Events platforms including Cvent Meeting Broker Venue Directory Smart Space and Hitched.

• Minimum 3 years experience within Meetings & Events Conference & Banqueting Sales or Hotel Sales Management.
• Strong commercial awareness with a proven ability to convert enquiries and grow Meetings & Events revenue.
• Experience using Opera PMS and Meetings & Events/Sales & Catering systems.
• Excellent organisation communication and relationship-building skills with strong attention to detail.
• A confident and engaging leader who can motivate a team and work collaboratively across hotel departments.
• Experience managing large or complex conferences events and functions within a hotel environment would be highly desirable.

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. If at any point throughout our process you require reasonable adjustments please contact