Conference and Events Planning Executive

EOE/AA/Disabled/Veterans

WELCOME TO A WORLD OF OPPORTUNITIESAT THE UKS #1 GREAT PLACE TO WORK 2026 AS VOTED BY OUR TEAM MEMBERS!

The Hilton London Tower Bridge is a fully refurbished contemporary 248 room location makes it a well-known and ideal accommodation for business travellers and families. The hotel boasts 2 floors of modern meetings and events spaces. Its main restaurant offers a mixture of modern British and International addition the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavour for a perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills. Since the hotel sits just right next to the London Bridge station which connects to the London Underground network via Northern and Jubilee Line and London bus network via several bus routes it can be reached easily from almost every direction and distance.

A WORLD OF REWARDS

• Annual Salary of 28000
• Smart uniform providedandlaundered
• Freeand healthymealswhen on duty
• Grow your Career!
• Personal Developmentprogrammes designed to support you at every step of your career
• A chance to make a differencethrough our Corporate Responsibility programmes Find out what and how we are doing ()
• Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts:with Perks at Work
• Holiday:28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day:1 night stay with dinner and breakfastafter successfully passing probation
• Modern and inclusiveTeam Members areas

A Conference and Events Planning Executive is responsible for the successful event sales and planning and overall execution of all Groups Conference & Events that take place within the Hilton London Tower Bridge Hotel.

What will I be doing

A Conference and Events Planning Executive is responsible for the successful event sales and planning and overall execution of all Groups Conference & Events that take place within the hotel. This position will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

Specifically you will be responsible for performing the following tasks to the highest standards:

• Maximise all Conference and Events revenue opportunities through upselling of function items

• Build strong relationships with customers to fully understand their needs
• Plan conferences and events and prepare Banquet Event Orders for the Food and Beverage Operations Team. Ensure that all the information is accurate confirmed and billing details documented and in line with the credit policy.
• Meet & greet nominated conference contact or organizer to check on their satisfaction and the setup of the meeting rooms on the day of the event.
• Conduct Show rounds for companies & agents in line with the Company policy.
• Support the Food & Beverage operations and room reservations team with information as required.
• Handle all client questions / requests as needed
• Prepare relevant invoices & final bills and liaise with clients accordingly.
• Manage Group Masters post event to ensure full payment is received
• Maximising efficiencies through smarter use of the systems
• Manage & Maintain Administrative tasks on FDC (conference and banqueting system) in line with property super-user
• Track and maintain Upsell revenue based on targets given
• Conduct customer surveys and gather feedback
• Handle complaints as needed and work in collaboration with Operations teams to resolve customer complaints
• Adhere to and comply with Health & Safety policies and procedures

What are we looking for

A Conference and Events Planning Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Demonstrate excellent customer service and relations skills
• Previous experience in a Conference and Banqueting function or customer service role in the hotel/leisure sector
• Excellent organisational and planning skills
• Accountable and resilient
• Flexibility to respond to a range of different work situations and demonstrate effective problem resolution

It would be advantageous in this position for you to demonstrate any of the following:

• Knowledge of the hotel conference and banqueting management systems
• Previous experience in conference and banqueting or customer service experience

EVERY JOB MAKES THE STAY.

At Hilton It Matters Where You Stay but The Stay is only one side of the know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.

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