Concierge Security Officer

Job Role: Concierge Security Officer

Working Hours: 4 on 4 off shift pattern nights (19:00-7:00) Average 42 hours per week

Pay: 14.80 per hour

Location: The Elephant Elephant & Castle London

Overview

Join the team protecting one of Londons newest and most exciting destinations.

Anchor Group Services is recruiting Concierge Security Officers for The Elephant a landmark mixed-use development at the heart of Elephant & Castle. Bringing together retail residential and public spaces The Elephant is set to become a vibrant destination where residents visitors retailers and communities come together.

This is a unique opportunity to join a flagship London mobilisation from day one helping to establish standards culture and service excellence across a brand-new development. As a Concierge Security Officer you will play a key role in creating a safe secure and welcoming environment within the residential buildings delivering exceptional customer service to residents visitors contractors and guests while maintaining the highest standards of security and professionalism.

If youre professional proactive and take pride in delivering outstanding service wed love to hear from you.

About the Role

As a Concierge Security Officer you will play a key role in creating a safe secure and welcoming environment within The Elephants residential buildings. Combining front-of-house customer service with professional security duties you will manage access control monitor CCTV systems support residents and visitors and respond to incidents and enquiries when required.

You will be a visible ambassador for both Anchor Group Services and The Elephant delivering a professional approachable and high-quality service at all times.

Duties Include:

• Provide a professional front-of-house presence welcoming residents visitors contractors and guests whilst delivering exceptional customer service.
  
• Manage access control systems visitor management processes and building security ensuring only authorised personnel gain entry.
  
• Monitor CCTV and alarm systems responding to incidents emergencies and welfare concerns in a timely and professional manner.
  
• Conduct regular patrols of residential buildings and communal areas reporting defects hazards and maintenance concerns as required.
  
• Manage deliveries parcel handling and contractor access ensuring site procedures and permit-to-work requirements are followed.
  
• Maintain accurate records investigate incidents and prepare detailed reports where necessary.
  
• Support emergency evacuations business continuity procedures and the overall safety and security of the development.
  
• Work collaboratively with the site teams while acting as a professional ambassador for the client and Anchor Group Services.
  

Requirements

• Essential: Valid frontline SIA Door Supervisor (DS) or Security Guarding (SG) Licence.
  
• Desirable: CCTV Licence and/or previous CCTV/control room experience.
  
• Desirable: Previous concierge front-of-house or residential experience.
  
• Desirable: Experience within residential or mixed-use developments.
  
• Full 5-year checkable employment history.
  
• Previous security experience within retail corporate residential or public-facing environments.
  
• Excellent communication skills both written and verbal.
  
• Customer service experience and confidence handling conflict professionally.
  
• Ability to remain calm and professional under pressure.
  
• Strong observational and problem-solving skills.
  
• Flexible approach to shift work including weekends and bank holidays.
  
• Professional appearance and high personal standards.
  

Benefits

• Access to a range of nationally recognised courses via the Anchor Academy.
  
• Access to SIA and First Aid training at discounted rates with financial support available.
  
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
  
• Stream access to pay as you earn it.
  
• Cycle to Work Scheme Available.
  
• Full uniform provided.
  
• Free Employee Assistance Programme 24/7 including access to counselling.
  
• Hospital Saturday Fund.
  
• Reward and Recognition Awards.
  
• Opportunity to join a flagship London mobilisation project from day one.
  

Whats Next

If you are passionate about customer service security and making a positive difference every day APPLY NOW and a member of our Recruitment Team will be in touch.

Other companies may call this role: Concierge Security Officer Residential Security Officer Front of House Security Officer Residential Concierge Night Concierge Luxury Residential Security Officer Security Concierge Lobby Security Officer.