Concierge Hall Porter

To ensure that guests receive the warmest welcome and that they feel safe and looked after from arrival to departure while experiencing traditional hospitality in the 4-red-star environment of our country house hotel.

Key Responsibilities:

• To ensure guests arriving and leaving the building are greeted and helped in a professional courteous way
• To oversee the smooth running of the car parking areas organise valeting and reserve parking areas where necessary
• To act in a pro-active efficient way when handling and storing luggage from arriving guests as well as those leaving and take responsibility for the safety and retrieval of that luggage.
• To ensure the Hall Porter is aware of and has sufficient local knowledge to be able to provide information about local transport entertainment and leisure
• To ensure the day Hall Porter is aware each day of the in-house activities conferences and functions taking place in the hotel
• To respond promptly and professionally to guest enquiries complaints and compliments and liaise with Head of Department.

Health & Safety

• To comply with the hotels Health and Safety Regulations Fire precautions and Evacuation procedures.
• Lift luggage in accordance with Manual Handling procedures. Report any hazards to the Duty Manager.
• To ensure the front of the hotel is free from hazards

This is not an exhaustive list of responsibilities and therefore on occasion you may acquire additional responsibilities and/or be required to lead or participate in a variety of projects.

At Elite Hotels we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.