Compliance Customer Liaison Officer

Werea housing provider in Macclesfield with over 5000 properties across East Cheshire and the surrounding with plans to build more homes regenerate local areas and invest in our provide housing to those in housing need and aim to be a great landlord for our customers.

A fantastic opportunity hasarisen for aComplianceCustomer Liaison Officerto join our team.

The key responsibilities of the role willbe toassistthe Compliance teamby providing an effective and efficientcustomerliaisonserviceacting as a main point of contact for residents in relation to statutory and planned compliance activity(for example gas safety electrical safety fire safety and other property compliance requirements) with a particular focus on engaging customers and securing access to hard-to-access properties.

You will also support the planningcoordinationand delivery of compliance programmes drivinghigh levelsof tenant satisfaction through proactive communicationeducationand reassuranceregardingcompliance requirements.

This role is expected to be office and site based with a minimum of one day per week working fromour officeand a minimum of one day per week working on site (subject to service need).

We can offer you:

• 29days holidayper yearplus birthday leave and Bank Holidays

• A great pension schemethatstailoredto suit your needs

• A focus on your health and wellbeing including access to ourHealth Cash Planoffering a variety of benefits and discounts.

• Training and development opportunities let us help you reach your career goals.

• A modernoffice with a friendly working environment

• Scope forsomeagile working(homeworking) and flexibility of working hoursbalanced with operational needs.

To succeed you will have customer facing experience alongside experience ofliaising with contractors and/or operatives to coordinate appointmentsaccessand customer will have experience of supporting the delivery ofcompliance programmes(e.g. gas electrical fire safety) and/or planned operational activity. Excellent communication and administrative skills arerequired along with the ability to analyse data and produce reports.

For full requirements of the role please see the job description attached to the advert.

Ourvalues are at the core of everything we do so we are looking for someone whos valuesalign with ours andwill embed thesetoo!

ClosingDate:Tuesday 9thJune2026

INDMED

We manage over 5000 homes across East Cheshire and the High Peak and we exist to work together to provide safe homes & thriving communities by playing a part in addressing local housing need.

Working together to provide safe homes and thriving communities.