Complex Needs Worker
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Job Summary
Do you have a genuine interest in supporting people to rebuild their livesand the ability to empathise with others
Werelooking for an enthusiastic Complex Needs Worker with considerable experience of working with people with substance misuse mental health problems and knowledge of the problems that confront homeless people with complex needs. You will be joining the team in our Islington Progression Pathwaya servicethat provides accommodation and support to individuals with complex needs in a recovery focused way. The team works collaboratively with clients in a safe and supportive environment in developing goals plans and strategies to better manage their mental health substancemisuseand any associated risks.
Your key responsibilities will include:
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Working as part of a multidisciplinary team to create an environment of person-centred support for clients with complex needs maintaining a safe environment which clients who have experienced complex trauma are able to build their confidence and discover opportunities for positive change in line with Psychologically Informed Environment principles and St Mungos Framework.
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Identifyingand developing external relationships that increase accessibility to support within Islington for clients with complex needs.
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Working across all IPP sites supporting project workers with complex clients.
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Providingand deliveringtrainingsupportand case management to team members
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Attend all relevant training with Islington council and share learning andresourceswith wider team.
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This role is Monday-Friday 9am-5pm
About you
We are looking for someone who has a good understanding of substance use and ideally one of the following; Mental health Trauma Informed Care and/or Psychologically Informed Environments. To be successful in this role you will also require:
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The ability tomaintainenthusiasm fora high levelof contact with clients on aday to daybasis.
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An understanding of aPerson Centredapproach and a non-judgemental way of working with people who have beenhomeless andhaveperhaps hadnegative experiences of services.
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Good communicationskills and the ability to work with others whilst managing your own time.
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The ability to empower individuals to make positive changes and a willingness to develop these valuable skills.
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The ability to work flexibly which may include some weekends to ensure continuity of the service.
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Above all weare looking for someone who will be committed to the overall aims andobjectivesof the service and working in a psychologically informed way ensuring clients are at the heart of everything they do.
How to apply
Click the Apply Now Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form please click on the document available tab at the top of the advert page on our website.
Closing date: 10am on16thJune2026
Interview and assessments on:29th/30thJune2026
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28000 people each year and our work means that more than 2700 people have somewhere safe to stay each night.
What We Offer
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued and we welcome applications from all under-represented groups. We believe that equity diversity and inclusion improves the health wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity inclusion and wellbeing are prioritisedwe are happier healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience:
- A growing number of diversity networks including LGBTQ Womens Action Lived Experience and Anti-Racist networks.
- Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
- A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
- Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
- In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.
Want to find out more Click here to visit our Equity Diversity & Inclusion page.
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky but with family friendly policies flexible and agile working options and an incremental annual leave allowance we are committed to making sure you have the options available as and when you need them.
These include:
- Agile working model for suitable roles.
- Supportive flexitime and toil arrangements.
- 28 days annual leave rising to 31 after five years service.
- Family friendly leave policies including - maternity adoption and parental leave. Carers leave and fertility treatment leave.
- Financial wellbeing platform offering loans advances and saving options.
- Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
- Employee Assistance Programme and access to SmartHealth app 24/7 GP appointments health checks and nutrition advice.
- Cycle to Work scheme and interest free season ticket loans.
- Discount vouchers including gym retail food & drink travel electricals and more.
Want to find out more Want to find out moreClick here to visit our Work For Us page.
At St Mungos we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. Thats why we have a robust induction training and development programme that supports colleagues throughout their career at St Mungos.
These include:
- Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
- Steps into Management programme to support colleague progression.
- Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.
A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Documents
About Company
St Mungo's is a leading UK homelessness charity supporting over 3,150 people every night. Help us end homelessness and rebuild lives.
