Complaints Resolution Officer

This role will allow the successful applicant the opportunity to fully utilise their customer service skills dealing with negative customer feedback and service failures taking full ownership of all complaints; working with both customers and colleagues to resolve issues raised.

The key responsibilities of this role are to be the lead officer for complaints resolution providing outstanding customer service whilst ensuring full compliance with the Housing Ombudsman Complaint Handling Code.

Youll enter all information into our customer feedback database undertake investigations into service failures compile full and detailed responses to customers in writing maintaining the complaints resolution tracker and taking responsibility for agreed actions through to conclusion.

Youll be committed to providing exceptional customer service with strong analytical skills. Youll have excellent communication skills be self-motivated with the ability to manage conflicting situations and competing demands on your time.

We reserve the right to close this vacancy early for the right candidate.

INDAD

Greatwell Homes is a rewarding place to work. As a not-for-profit organisation were committed toproviding great services and high-quality living environments.

Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.

We value our staff and always look for ways in which we can help them develop their skills and knowledge.