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Complaint Service Improvement Officer
Job Location:
Monthly Salary:
Posted:
19 August 2026 (25 days ago)
Posted:
Application Deadline:
16 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
2 months contract with a local authority
Pay Rate: 24.28/hr umbrella
Summary
- This is a 2-month contract position with a local authority offering a pay rate of 24.28 per hour under an umbrella arrangement. The role is pivotal in managing customer complaints inquiries from members and MPs and statutory requests such as Freedom of Information (FOI) Environmental Information Requests (EIR) and Data Protection requests (DPRs). Your work will ensure compliance with legislative and corporate standards contributing significantly to the efficiency and effectiveness of the Directorates operations.
Responsibilities
- Spearhead service improvement initiatives within the Directorate identifying and implementing enhancements.
- Manage and support project work and administrative duties for the Community Services Directorate.
- Oversee the analysis allocation and administration of complaints correspondence and inquiries from MPs and members including Ombudsman inquiries on behalf of the Directorate and Departmental Management Team (DMT).
- Develop departmental procedures and ensure alignment with corporate protocols.
- Handle the response collation analysis and distribution of all FOIs EIRs and Data Protection requests adhering to legislative and corporate guidelines.
- Research best practices and propose process and procedural changes to managers and the DMT for service improvements.
Requirements:
- Proven experience in managing customer complaints and inquiries from members and MPs.
- Essential qualification in a related field.
- Ability to work 35 hours per week.
- Familiarity with bi-weekly payment schedules.
The role closes soon apply ASAP.
Required Skills:
Responsible for the handling of customer complaints member and MP enquiries statutory enquiries including Freedom of Information (FOI) Environmental Information Requests (EIR) and Data Protection requests (DPRs).
Required Education:
Responsible for the handling of customer complaints member and MP enquiries statutory enquiries including Freedom of Information (FOI) Environmental Information Requests (EIR) and Data Protection requests (DPRs).
