Community Scheme Support Team Manager

• Right across infrastructure theres a requirement to not only maintain but also renew and reimagine. Whatever stage youre at in your career with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life while being safety first and client and customer centric in a friendly fun and respectful environment where you are encouraged to thrive.

  
  Where will you be working

  
  At M Group Energy were enabling the energy essential to support our lives.
  We provide an end-to-end service delivering solutions in electricity transmission distribution renewable energy EV metering and home decarbonisation. Youll join the leading provider of metering services in the UK energy retail sector we provide efficient and flexible services for gas electricity and water meters.

  Want to come and be a part of it
  
  What will you be doing

  Are you an experienced people manager who enjoys supporting teams and delivering a great customer experience

  We are looking for a Team Manager to lead our Project Administration team within the LEAP scheme. This is an opportunity to shape service delivery support colleagues to succeed and help ensure customers receive the right support at the right time.

  You will provide leadership to a team that manages post-visit enquiries and casework. High service standards accurate information and positive outcomes for customers will be at the heart of the role.

  What youll bring:

  You will have experience leading or supporting a team in a customer service administration or operational environment. Confidence in managing workloads supporting performance and helping colleagues achieve their goals will be important.

  Strong communication skills are essential. Information should be shared clearly and professionally with customers colleagues contractors and external partners. A calm and supportive approach will be valued particularly when dealing with challenges or resolving issues.

  Good organisational skills and attention to detail will be needed to manage competing priorities and ensure work is completed accurately and on time. Experience of working with processes service standards and performance measures will also be beneficial.

  A customer-focused mindset will be key. An understanding of how excellent service can positively impact customer outcomes will help drive success in the role.

  You will be comfortable coaching and developing others sharing knowledge and encouraging continuous improvement. The ability to identify opportunities to improve ways of working and contribute to positive change will be highly valued.

  Experience of working with multiple stakeholders and building effective working relationships will be important. A collaborative approach and a commitment to achieving shared goals will support success within the team and across the wider organisation.

  Whats in it for you

  
  We offer a range of benefits designed to support your life in and out of work some of which include;

  
  Matched or contributory pension scheme
  Online GP service 24 hours a day 365 days a year
  Employee assistance programme
  My Rewards portal access to 1000s of retail discounts
  Life assurance
  Cycle to work salary finance and give as you earn schemes
  Enhanced maternity paternity leave and adoption leave
  Reward and recognition scheme
  
  
  

  About us

  We want to be an employer of choice and a great place to work attracting diverse and talented people who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion to help create an environment where everyone belongs.

  Our values help to shape our culture and how we work with one another. We recruit with these values in mind to ensure your aspirations and ways of working align with ours.

  • Were responsible and go further for our people clients communities and the planet
  • Were open and seek new and better ways of exceeding expectations
  • Were together and as one team; the whole is greater than the sum of the parts
  • Were ambitious and embrace opportunity to lead essential infrastructure services for life

  Whether youre a trainee apprentice or graduate or progressing through your career our people benefit from industry recognised programmes training and development.

  Its an exceptional time to be a part of M Group.

  Please note: Occasionally job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

  
  For certain roles successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

  #MGroupE #LI-AJ1 IND2

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Required Experience:

Manager