Community Manager

About SAMY

We werent built to follow we were built to lead.

Based in Old Street London SAMY is a dynamic agency that harnesses data and technology to create best-in-class strategies creative and campaigns. Our teams are fascinated by human behaviour especially how it impacts online activity. We help brands maintain relevance by understanding their customers better through unrivalled research methodologies. We boast a diverse client list that includes global leaders like McLaren and The North Face plus were a fun bunch with a diverse range of thoughts ideas and approaches.

We are Path Finders: curious ambitious and never afraid to challenge whats next.

We dont play it safe. We build whats next.
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Role Mission

Were seeking a creative and strategic Social Media Community Manager with a passion for building engaged online this pivotal role youll be responsible for developing innovative community engagement strategies bringing them to life and strategically managing their performance across platforms to resonate deeply with our clients audiences.

Key responsibilities

• Community Strategy & Leadership: Lead day-to-day community management across social platforms defining and implementing strategies aligned with client objectives and brand aesthetics.

• Stay at the forefront of algorithm updates emerging platform features and industry trends developing innovative community-first concepts and reactive content that keeps brands relevant to the speed of culture.

• Content Creation & Production: Pick up an iPhone to capture and execute box pops live event coverage social-first concepts and behind-the-scenes content while supporting creative ideation and content calendars.

• Create compelling post captions that elevate visuals and drive engagement working closely with designers and the production team on more involved campaigns and shoots.

• Performance Monitoring & Strategic Analysis: Lead insightful and actionable social media performance reports providing data-driven recommendations through monthly reports and Quarterly Business Reviews (QBRs).

• Conduct competitive analysis and use social media analytics tools (e.g. Meta Business Suite TikTok Analytics Google Analytics) to track performance identify trends and inform strategic decision-making.

• Client & Stakeholder Management: Support client community presentations and reports proactively manage expectations needs assets and approvals and collaborate with creative and account teams to ensure seamless campaign execution.

• Innovation & Industry Leadership: Continuously explore and implement the latest social media trends tools and technologies while participating in industry events and sharing knowledge to drive innovation and position SHARE as a thought leader.

Skills & experience

• Proven experience in a social media management role ideally in an agency environment or in-house for a consumer brand with experience in community management a must for the role.

• Demonstrable success in developing leading and executing impactful social media strategies that have delivered measurable results for consumer brands.

• Deep understanding of the nuances and best practices for various social media platforms with specific expertise in TikTok and experience building content and communities for brands.

• Experience using social media analytics management and scheduling tools (e.g. Meta Business Suite TikTok Analytics Google Analytics Sprinklr Hootsuite Buffer Sprout Social) to track interpret and report on performance.

• Strong understanding and use of social tech relevant to content creation and community management with solid design principles basic photo/video editing skills excellent communication and organisational skills and a strong portfolio showcasing impactful social media campaigns hands-on content creation and community-building initiatives.

What Youll Bring

• Highly creative and innovative with a passion for pushing boundaries in content creation and community building across relevant client sectors.

• Proactive self-motivated and takes initiative with a strategic and results-oriented mindset.

• Solution-oriented with excellent problem-solving skills and the ability to adapt to changing situations and the fast pace of social media and culture.

• Collaborative and team-oriented with excellent interpersonal skills and a willingness to learn grow and contribute significantly to a dynamic agency environment.

Benefits

• Work your way Flexible schedule hybrid work and the opportunity to work up to 3 weeks a year from any SAMY office around the world.

• Time that matters Celebrate your birthday with a day off plus company holidays on December 24th and 31st to recharge.

• Grow with us Global mobility opportunities mentorship parenthood support and a transparent performance-driven compensation framework.

• Be part of the journey Help shape our team through our referral program and enjoy a collaborative social culture backed by a transparent performance-driven compensation framework that rewards impact and supports your growth.

• Your well-being first Enjoy peace of mind with unlimited holidays to recharge and health coverage through MediCash.

The SAMY Mindset

Forget the job description for a second. The real question is: are you a Path Finder Bold enough to challenge whats possible. Collaborative enough to build it together. Driven enough to make it happen.

We dont just hire for roles we hire for mindset. We look for people who communicate with honesty collaborate without ego embrace change with energy and take real ownership of what they build.

Were not looking for people who think the same were looking for people who want to grow with us.

Heres what it actually looks like to belong here:
Be Kind because respect trust and honest feedback make great teams stronger.
Go Beyond because good is never enough when excellence is the standard.
Craft Together because the best ideas dont happen in silos.
Enjoy the Journey because growth lives outside the comfort zone.
Own It because real impact starts with accountability.
If this feels like your kind of adventure lets build something together.

Diversity & Inclusion

At SAMY difference is not something we accommodate its what makes us stronger.

With a team made up of 70% women and more than 35 different nationalities our different backgrounds perspectives and experiences challenge our thinking sharpen our creativity and push us to build better work and a better company.

We are committed to creating an inclusive accessible and barrier-free environment where everyone feels seen heard and empowered to thrive. And if you need support or adjustments along the way well make sure you have what you need to do your best work.

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