Community Housing Officer
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Posted:
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Job Summary
- Tenancy Management
- Manage a designated housing patch and serve as the primary contact for residents.
- Deliver proactive tenancy management services and support residents in sustaining tenancies.
- Conduct tenancy reviews home visits and respond to tenancy-related inquiries.
- Address tenancy breaches and enforce actions as necessary.
- Manage a designated housing patch and serve as the primary contact for residents.
- Anti-Social Behaviour & Enforcement
- Investigate tenancy breaches and estate-related issues.
- Collaborate with ASB and Community Safety teams to manage reports of anti-social behavior.
- Support legal enforcement actions and prepare necessary documentation.
- Investigate tenancy breaches and estate-related issues.
- Estate & Neighbourhood Management
- Conduct regular estate inspections and identify repairs and environmental issues.
- Monitor communal areas and address concerns such as untidy gardens and vandalism.
- Work with contractors and service providers to enhance neighborhood standards.
- Conduct regular estate inspections and identify repairs and environmental issues.
- Safeguarding & Vulnerable Residents
- Identify safeguarding concerns and support vulnerable households.
- Make referrals to support agencies and manage sensitive cases with professional curiosity.
- Identify safeguarding concerns and support vulnerable households.
- Resident Engagement & Community Involvement
- Build relationships with tenants and community groups.
- Promote tenant participation and organize community events.
- Build relationships with tenants and community groups.
- Housing Service Improvement
- Collaborate with colleagues to contribute to service improvements and neighborhood plans.
- Support estate enhancement and regeneration initiatives.
- Collaborate with colleagues to contribute to service improvements and neighborhood plans.
- Lettings & Void Management
- Work with Lettings and Voids teams to support local lettings plans and reduce void turnaround times.
- Work with Lettings and Voids teams to support local lettings plans and reduce void turnaround times.
- Performance & Administration
- Maintain accurate records and produce reports as required.
- Manage a varied caseload using housing management systems effectively.
- Maintain accurate records and produce reports as required.
- Staff Supervision
- Support and supervise Community Housing Assistants and promote team performance.
- Support and supervise Community Housing Assistants and promote team performance.
- Essential
- Enhanced DBS required.
- Full UK Driving Licence and access to a vehicle with valid Business Use Insurance and MOT.
- Experience in Housing Officer Tenancy Management or related roles.
- Strong knowledge of tenancy management and housing legislation.
- Excellent communication customer service and conflict resolution skills.
- Ability to manage competing priorities and work independently.
- Enhanced DBS required.
- Desirable
- Previous Local Authority or Social Housing experience.
- Experience in line management or supervisory roles.
- Familiarity with resident engagement and community initiatives.
- Previous Local Authority or Social Housing experience.
- Community-based role across Dudley with regular home visits and estate inspections.
- Flexible working across neighborhood locations.
- Occasional attendance at community meetings outside normal office hours.
- Competitive hourly rate of 19.81 (Umbrella).
- Opportunity to work within a busy Housing & Communities team.
- Varied role supporting residents and communities.
- Ideal for experienced Housing Officers seeking their next contract position.
Required Skills:
Person Specification Essential Experience Experience within Housing Management Neighbourhood Management or Tenancy Services. Experience handling tenancy enforcement and anti-social behaviour cases. Experience supporting vulnerable residents and safeguarding concerns. Experience carrying out estate inspections and tenancy visits. Experience engaging with customers and community stakeholders. Experience managing a varied and complex caseload. Desirable Experience Local Authority housing experience. Social Housing or Housing Association experience. Line management or supervisory experience. Experience working with resident engagement groups. Skills & Competencies Essential Excellent communication and interpersonal skills. Strong customer service skills. Ability to build positive relationships with residents and stakeholders. Strong conflict resolution and negotiation skills. Ability to manage competing priorities. Strong organisational and case management skills. Ability to work independently and make informed decisions. Good written report-writing skills. Strong IT skills and ability to use housing management systems. Working Environment Community-based role across Dudley. Regular home visits and estate inspections. Flexible working across neighbourhood locations. Attendance at community meetings and stakeholder events may occasionally be required outside normal office hours. Patch areas may change according to service needs. Whats on Offer 19.81 per hour (Umbrella) 3 Month Contract Location: Dudley Bi-weekly Pay Enhanced DBS Required Full UK Driving Licence and access to a vehicle essential Opportunity to work within a busy Housing & Communities team. Varied neighbourhood-based role supporting residents and communities. Excellent opportunity for experienced Housing Officers seeking their next contract position. Applications are particularly welcomed from candidates with experience as a Community Housing Officer Housing Officer Neighbourhood Housing Officer Tenancy Officer Estate Officer Resident Services Officer Housing Management Officer or Social Housing Officer.
