Communications Development Manager

At Legal & General were committed to helping people build brighter financial futures. Were looking for a Communications Development Manager to join our Customer Strategy & Engagement team where youll play a key role in shaping and enhancing member communications across our Workplace business. This is an exciting opportunity to combine customer insight behavioural science and communication expertise to deliver clear engaging and effective experiences that support positive member outcomes.

What youll be doing:

• Developing maintaining and delivering transactional member communications and supporting literature across Workplace schemes
• Creating customer-centric communications that meet business regulatory and customer outcome requirements
• Applying member insight behavioural science and research to improve communication effectiveness and engagement
• Managing and enhancing communication journeys across the member lifecycle to improve understanding and outcomes
• Delivering communications across digital and traditional channels to maximise reach accessibility and impact
• Collaborating with internal stakeholders agencies and third-party suppliers to deliver high-quality communication solutions
• Measuring communication performance analysing results and identifying opportunities for continuous improvement
• Supporting Consumer Duty requirements by creating communications that are transparent balanced and easy for customers to understand

Who were looking for:

• Experience designing and delivering customer communications campaigns or engagement activities
• Strong stakeholder management skills with the ability to influence and collaborate at all levels
• Excellent written communication skills with the ability to produce high-quality content to publication standards
• Strong analytical skills and the ability to use insight and data to drive decision-making
• Proven project management and organisational skills with experience managing multiple priorities and deadlines
• Experience working with creative agencies suppliers or external partners
• An understanding of customer engagement strategies and communication best practice
• Experience within financial services and knowledge of behavioural economics or communication composition tools would be advantageou

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer both for our own products and at a range of high street stores and online
• Were creating netzero carbon workplaces by 2030 by investing in our sustainable modern offices across the UK all designed to bring people together and elevate the inperson experience

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time