Communications & Design Manager

Communications & content

Write edit and develop clear compelling communications across employee benefits pensions reward wellbeing and related People Solutions topics

Translate complex or technical information into accessible engaging content for different employee audiences

Develop communications across a range of channels including campaigns guides emails presentations toolkits FAQs and digital communications

Apply strong editorial judgement to messaging structure tone of voice and calls to action

Maintain consistently high standards of accuracy quality and attention to detail

Design & visual communication

Turn communications briefs and ideas into professional visually engaging outputs

Apply strong design judgement to hierarchy layout imagery accessibility and the overall employee experience

Create and edit communications directly rather than relying on a separate creative resource for every requirement

Design and build engaging digital communications using web-based design and content programmes (such as Canva and Foleon) including e-newsletters interactive guides microsites infographics and social-style assets

Use web-based platforms and content management tools (such as SharePoint intranets benefits portals and email newsletter tools) to publish update and maintain communications

Work collaboratively with creative colleagues where more specialist design support is appropriate

Keep up to date with emerging design tools and digital trends including AI-enabled design to improve the quality speed and impact of communications

Project ownership & delivery

Take responsibility for communications projects from initial brief through development stakeholder review amends and final delivery

Manage multiple projects and deadlines simultaneously maintaining clear visibility of priorities dependencies and next steps

Coordinate feedback from clients consultants and subject-matter experts to keep projects moving efficiently

Take ownership for the quality of the final output rather than simply completing individual production tasks

Identify delivery risks early and work constructively with stakeholders to resolve them

Client & stakeholder engagement

Build trusted relationships with colleagues and clients

Present communications recommendations concepts and finished work confidently to stakeholders

Ask thoughtful questions that help uncover the wider client need rather than simply responding to the requested deliverable

Participate in client discovery conversations and workshops increasingly taking responsibility for defined elements of client engagement

Collaborate effectively across the wider People Solutions business to connect communications with broader client priorities

Experience in employee or internal communications ideally across employee benefits pensions reward wellbeing or insurance

Excellent writing and editing skills with the ability to translate complex or technical information into clear engaging content

Strong design judgement across hierarchy layout imagery and accessibility with the ability to create and edit communications directly

Demonstrable design capability

Experience of creating and managing content on web-based platforms such as SharePoint intranets or microsites

Excellent Microsoft Office skills particularly in Word PowerPoint and Excel

Ability to own projects from brief to delivery and manage multiple deadlines simultaneously

High standards of accuracy quality and attention to detail

Confidence presenting recommendations concepts and finished work to stakeholders

Proven track record of effective stakeholder management

Strong interpersonal skills and the ability to work collaboratively

Curiosity about the challenge behind the brief and the ambition to develop strategic communications and client consultancy capability

The purpose of this role is to create high-quality engaging communications that help employers make complex subjects such as employee benefits pensions reward wellbeing and insurance easier for their people to understand and act upon. This is a hands-on role for someone who combines excellent communication skills with strong design judgement and the confidence to take ownership of projects from brief through to delivery.

We want someone who is curious about the challenge behind the brief: someone who asks who we are trying to reach what we need them to understand or do differently and how we will know whether the communication has worked.

You will work closely with People Solutions consultants producers subject-matter experts and clients initially bringing strong communications and design expertise to projects while progressively developing your strategic communications and client consultancy capability. The opportunity is suited to someone who wants to move closer to clients and consultancy without moving away from the craft of communications and design.

For the right person this role creates a genuine career path: coming in as a strong practitioner who can independently own and deliver excellent work then progressively developing into a strategic client-facing communications consultant.