Commercial Sales Co-Ordinator

Commercial Sales Co-ordinator

Department: Commercial Sales

Reports To: Head of Commercial Sales/Sales Manager

Location: Office Based at Canary Wharf

Salary: 27500 - 32500 DOE Commission TBC

Role Purpose and Overview

This position serves as the operational backbone of the commercial department responsible for ensuring the seamless execution of the sales process. The role requires a highly organised detail-oriented individual who can balance technical tasks such as preparing quotes and managing CRM data with high-level communication between our busy operations team and our commercial business customers. You will be a guardian of the Litta brand upholding our integrity and embodying our commitment to sustainable ethical and innovative waste management.

Key Responsibilities

Commercial Support & Administration:

• Quote Preparation: Accurately prepare and issue professional quotes for commercial clients ensuring all pricing aligns with the official commercial rate card.
• Order Management: Efficiently book and process customer orders ensuring all technical and logistical nuances specific to commercial accounts are captured.
• CRM Integrity: Maintain accurate detailed and up-to-date client records sales activities and order statuses within the CRM system.
• Reporting: Provide regular updates on order volumes and pipeline progression to management.

Operational Liaison & Communication:

• Internal Coordination: Collaborate seamlessly with the Operations Team to ensure service feasibility successful solution implementation and exceptional ongoing support.
• Customer Relations: Act as a reliable point of contact for commercial business customers providing timely updates and professional service to foster long-term loyalty.
• Technical Understanding: Develop a deep understanding of commercial customer nuances to proactively identify and resolve potential logistical hurdles before they impact the client.

Upholding Littas Core Values:

• Sustainability and Environmental Impact: Actively promote Littas mission.
• Customer-First Approach: Ensure every customer interaction reflects our commitment to a high-quality digital experience including instant online booking and live tracking tools.
• Ethical Operations: Maintain the integrity of our supply chain by utilizing only approved vetted and licensed waste carriers to ensure full compliance and prevent illegal dumping.
• Innovation and Efficiency: Leverage our proprietary technology and dynamic routing systems to help reduce carbon emissions and optimize waste collection services for our clients.

Required Skills and Experience

• Experience: Proven experience in a sales coordination administrative support or account management support role.
• Technical Proficiency: Expert command of the Microsoft Office Suite and proficiency in CRM software.
• Communication: Exceptional written and verbal communication skills with the ability to articulate complex service details clearly and persuasively.
• Organisation: Highly organised and proactive with a demonstrated ability to manage multiple priorities in a fast-paced environment.
• Industry Knowledge: Previous experience in Logistics Waste Management or Technology Solutions is highly desirable but not essential.

Development and Contribution to Litta

This role is integral to Littas continued growth strategy focusing on operational excellence and maximizing the efficiency of our commercial portfolio. The Commercial Sales Co-ordinator plays a critical role in strengthening Littas market position by ensuring our Customer-First promise is delivered daily.

Litta is committed to supporting your professional development providing opportunities to enhance your commercial acumen and progress your career within our growing organisation.

Required Experience:

Junior IC