Commercial Information Specialist (12 months fixed term contract)

Job Description

Position Overview

Our Animal Health division is a trusted global leader in veterinary medicine dedicated to the health and well-being of animals. We are a global team of professionals working together to make a positive difference in animal care and the worlds food supply and have a deep sense of responsibility towards our customers consumers animals society and our planet.

Reporting to the Order to Cash Manager the Commercial System Specialist is responsible for managing system-based data processes to ensure the storage of accurate customer master data up to the billing stage. The role will support operational data within an SAP ERP system and work with multiple systems to ensure accurate customer data is held and processed in our databases including pricing discount and CRM data. The candidate will support in managing month end processes such as customer data and system updates. The role also involves supporting customers and internal stakeholders with billing or data queries.

This role requires a strong knowledge of data and a high attention to detail working within multiple systems to ensure accuracy.

Key Responsibilities

• Manage customer enquiries efficiently conducting system investigations and providing timely professional communication and resolution.
• Troubleshoot ERP SAP - related issues across order processing pricing billing and customer account management.
• Identify opportunities to automate manual processes improve reporting capabilities and streamline operational workflows.
• Manage blocked orders and exceptions ensuring prompt resolution and minimal business disruption.
• Maintain and update customer and product master data across ERP SAP E-Commerce and other business systems.
• Support the ongoing maintenance of customer accounts including amendments closures buying group updates and account restructures.
• Drive data quality improvements across multiple platforms including SAP Oracle data systems and eShop.
• Maintain customer hierarchies and ensure accurate execution of buying group and corporate account changes.
• Take ownership of ordering platform managing its day-to-day administration and continuous improvement.
• Support month-end activities through accurate data management and issue resolution.
• Perform data cleansing activities and implement preventative controls to minimise data exceptions and improve data integrity.
• Manage shoppers and customer accounts within the eShop platform ensuring an excellent customer experience.
• Collaborate with internal stakeholders to share best practices improve processes and optimise business systems and operational performance.
• Produce and maintain operational reports providing accurate data and insights to support decision-making.

Requirements

Essential

• Experience in a commercial administration customer operations order management or business support role.
• SAP experience including order processing pricing billing and customer master data management would be advantageous.
• Excellent attention to detail with a disciplined approach to execution and follow-through.
• Strong customer service skills with a personable professional and customer-focused approach.
• Proven ability to troubleshoot system and process issues independently.
• Experience managing and maintaining large volumes of data with a high degree of accuracy.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
• Excellent communication skills both written and verbal.
• Ability to prioritise workload effectively in a fast-paced environment while maintaining high levels of accuracy.

Desirable

• Experience with Oracle eCommerce platforms or similar business systems as part of system administration duties would be advantageous.
• Experience with data interfaces system integrations and process automation.
• Knowledge of order-to-cash processes and commercial operations.
• Experience identifying and implementing process improvements.

What Success Looks Like

Were looking for someone who combinestechnical capability with exceptional customer focus. The successful candidate will be naturally organised highly detail-oriented comfortable working across multiple systems and committed to delivering flawless execution while continuously seeking opportunities to improve processes and customer experience.

Required Skills:

Preferred Skills:

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Current Contingent Workers apply HERE

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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

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