Commercial Advisor

Are you passionate about delivering outstanding customer service and building strong customer relationships Do you enjoy solving problems managing customer enquiries and working collaboratively with technical teams

We are looking for a Commercial Advisor to join our growing Commercial Team in Bedford. This is an exciting opportunity to work within the Building Drainage industry supporting customers with expert advice order management and exceptional service throughout their journey.

As a Commercial Advisor you will be a key point of contact for customers providing professional support via telephone and email whilst ensuring every interaction reflects our commitment to excellence. Youll work closely with Technical Estimating and wider business teams to resolve enquiries process orders and identify opportunities to maximise customer value.

• Delivering market-leading customer service to customers and stakeholders.
• Managing customer enquiries orders deliveries returns credits and complaints.
• Taking ownership of customer issues and ensuring timely resolution.
• Working collaboratively with Technical and Estimating teams to provide a seamless customer experience.
• Developing strong product and industry knowledge within Building Drainage solutions.
• Supporting quotations and customer opportunities through CRM systems.
• Ensuring enquiries and orders are handled accurately and within agreed timescales.
• Identifying opportunities to increase customer engagement and sales.
  
  

Youll be a customer-focused professional who thrives in a fast-paced environment and enjoys working as part of a collaborative team.
To be successful in this role you ideally have (but not essential):

• Strong customer service experience within a B2B environment.
• Excellent communication negotiation and problem-solving skills.
• Experience using CRM and ERP systems.
• Strong organisational skills and the ability to manage multiple priorities.
• Proficiency with Microsoft 365 applications including Excel and Teams.
• A proactive and results-driven mindset.
• The ability to work independently and collaboratively across teams.

Were looking for people who demonstrate:

Honesty trustworthy and genuine.
Integrity doing the right thing.
Respect treating others with kindness and consideration.
Ambition driven to succeed.
Collaboration working together to achieve shared goals.
Originality bringing fresh ideas and innovative thinking.

This is an opportunity to become part of a highly motivated team within a market-leading organisation where youll be empowered to make a difference develop your skills and contribute to delivering outstanding customer experiences in the Building Drainage sector.

Apply today and help shape exceptional customer experiences while building your career with us.

We offer a collaborative and inclusive work environment extensive training opportunities for career progression and a competitive benefits package which includes:

• Competitive salaries
• Private Health Care
• Up to 28 days annual leave plus Bank Holidays
• Personal pension schemes with high employer contributions
• Company car & car cash schemes
• Employee Assistance Programmes
• plus much more

Full details of the job role are available in the role description attached.

Applications should be made online via the recruitment portal or for further information contact Alex Trevor on HR@

ACO is a global leader in designing and manufacturing sustainable drainage systems. ACO Technologies plc part of the ACO Group serves as the Company for the UK & Ireland. There are two major divisions: ACO Water Management and ACO Building Drainage

With a strong commitment to environmental responsibility and innovation ACO provides advanced solutions for managing surface water ensuring efficient and safe water flow in various applications. Our expertise spans across multiple sectors including commercial industrial residential and infrastructure projects where we continually strive to improve water management and protect natural resources.

Working at ACO is working in a culture of entrepreneurial spirit innovation and high standards with the freedom to create your own job satisfaction through ownership and continuous improvement.

Openness and honesty are key characteristics to working at ACO as this creates a friendly flexible environment where colleagues are keen to share information and work together to achieve the best results.

Equality diversity and inclusion holds significant importance to us; we have a culture of belonging. We are committed to enhancing the diversity of our workforce to ensure we can provide the best service possible for everyone. Beyond your professional background - were interested in your individuality and your future potential. If there are specific adjustments needed in our recruitment process that would help you to be your best please speak to our team and theyll be happy to help.