Collections Analyst

Were Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow their products werent fit for purpose and small business owners often couldnt access what they needed. We set out to fix that.

Today were a financial platform - not just a credit card company. We offer a best-in-class business credit card SME-focused spend management platform a savings product that hit 1 billion in funds within its first year and a growing suite of tools and financial products that make running a small business easier.

1000 employees 20bn in annual card spend 200000 customers 17000 Trustpilot reviews averaging 4.7 stars and were profitable. Weve done a pretty good job so far but were just getting started!

Check out the development opportunities in the Collections team.

Cardiff 3 days in office 2 from home (Fully office-based for the first 3 months)

Shifts - 37.5 hours per week Monday - Friday between 8am - 8pm.

Collections & Customer Operations
As our business continues to scale our Collections team plays a key role in supporting good customer outcomes. This role sits at the heart of Customer Operations combining data analytics with operational improvement to keep our collections practices efficient compliant and evolving.

What Youll Be Doing

• Build and maintain reporting on key collections metrics including repayment and recovery rates and team performance turning results into clear insights for senior stakeholders.
• Review and improve how we manage collections and help customers who are struggling balancing consistent recovery performance with fair customer outcomes.
• Review how the team currently operates identify where processes slow down and help shape improvements that make the department more effective.
• Build detailed knowledge of our data and systems resolving data issues to keep reporting accurate and act as the main point of contact for external suppliers.
• Represent the departments priorities ensuring fair treatment of customers and full compliance with FCA rules and company policy.

Were Looking For

• A track record in a data analytics or strategy role within financial services with solid knowledge of the sectors demands.
• A good grasp of end-to-end collections processes debt recovery mechanics and strategy optimisation with the skills to help bring about real improvement.
• Proficient SQL skills able to extract manipulate and interpret datasets to uncover meaningful insights with minimal supervision.
• Excellent ability to interpret data and write clear reports turning complex trends into compelling findings for any audience.
• Sharp attention to detail with the ability to prioritise and manage multiple deliverables in a fast-paced high-volume environment.

Diversity & Inclusion
We welcome consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.

Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around weve created a space where you can relax and recharge. Check out the perks we offer:

Salary range 35000 - 40000 depending on experience
Private Healthcare including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits values and mission here.

Interview Process:
First stage: 30 minute intro and values call with Talent Partner (Video call)
Final stage: 60 minute CV overview with the Head of Collections and Collections Analyst (Video call)

Other Info
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Excited to work here Apply!
If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)