Colleague Support Host

Are you passionate about delivering exceptional customer service and creating memorable experiences

We are looking for a professional friendly and proactive Colleague Support Host to join our this role you will play a key part in ensuring every guest visitor and colleague receives a first-class experience helping to create a positive and lasting impression.

About the Role

As a Colleague support Host you will be responsible for delivering the highest standards of customer care and personal service across the workplace. Acting as a welcoming and knowledgeable point of contact you will support a wide range of stakeholders ensuring their experience is seamless professional and engaging.

You will interact with employees visitors event delegates VIP guests and colleagues providing a warm welcome and maintaining an environment that reflects service excellence at all times.

Key Responsibilities

• Deliver outstanding customer service to all guests visitors and colleagues.
• Create a welcoming and professional environment throughout the workplace.
• Support employees and visitors with enquiries and provide assistance where required.
• Ensure meeting rooms events and visitor areas are presented to the highest standards.
• Welcome and assist event delegates and VIP guests ensuring a seamless experience.
• Build positive relationships with stakeholders and act as an ambassador for the NatWest brand.
• Proactively identify opportunities to enhance the visitor and colleague experience.
• Maintain excellent communication with colleagues and client teams.

What Were Looking For

• A passion for customer service and hospitality.
• Strong communication and interpersonal skills.
• A professional confident and approachable manner.
• The ability to remain calm and organised in a fast-paced environment.
• Excellent attention to detail and presentation standards.
• Previous experience within hospitality customer service reception or workplace experience environments is desirable.

Why Join Us

• Be part of a team dedicated to delivering exceptional service.
• Work in a professional and dynamic environment.
• Opportunity to make a real impact on the experience of colleagues and visitors.
• Develop valuable customer service and workplace experience skills.

If you enjoy interacting with people take pride in delivering exceptional service and want to be part of a team that sets the standard for visitor experience excellence wed love to hear from you. Apply today!

Hours: Monday - Friday 8 hour shift between the hours of 6am and 6pm with unpaid half an hour lunchbreak

Salary: 28376

Qualifications :

Were looking for someone who is passionate about delivering outstanding customer service and creating exceptional experiences for others. You will be an excellent communicator with a keen eye for detail able to remain professional and organised in a busy environment.

The ideal candidate will:

• Have excellent communication and interpersonal skills.
• Demonstrate exceptional attention to detail.
• Be proactive flexible and willing to take initiative.
• Possess a positive can-do attitude and a strong customer-focused approach.
• Be confident in building rapport and developing positive relationships with a wide range of people.
• Thrive in a fast-paced environment and be able to manage multiple requests simultaneously.
• Remain calm professional and solution-focused under pressure.
• Have previous experience in a customer service hospitality reception or front-of-house role (essential).

Additional Information :

Whats in it for you

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees providing counselling & information services.
• Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Remote Work :

No

Employment Type :

Full-time