Colleague Experience Lead

Were the team behind digital retailer Very.

Our purpose helping families get more out of life powers everything we do.

And we want our people to get more out of life too! If youre high-performing ambitious and make the most of every opportunity we want to hear from return youll enjoy heaps of flexibility great perks and benefits and the freedom to be yourself keep learning and take your career wherever you want it to go.

If you love making a difference youll love making it sparkle for millions of Very customers.

At The Very Group we know that great colleague experiences create great customer colleague experience team area key part of our people teamsupportingthe full end to end colleague journey.

Werelooking for aColleague ExperienceLeadto shape and continually evolve the experience of colleagues across key moments that matter with a particular focus on onboarding and offboarding. From a colleagues first interaction with the business through to their final dayyoullensure every touchpoint is seamlessconsistentand meaningful.

Leading a team of colleague experienceadvisors &specialistsyoulldrive operational excellence whileidentifyingopportunities to simplify processes remove friction and enhance the datainsightand feedback to improve processes increase automation and self-service and help create an experience that colleagues genuinely value

Youllbalanceexperience efficiency and compliance to ensure our processesremainaligned with employment legislation and regulatory requirements.

This is an opportunity to make a real impact across the business influencing the experience of thousands of colleagues.

Whatyoullbe doing:

Creating brilliant colleague experiences

• Lead a team focused on delivering a seamless end-to-end colleague experience across every stage of the colleague lifecycle.

• Use colleague feedback insight and data toidentifyopportunities to improve experiences remove friction and create moments that matter.

Driving operational excellence

• Ensure colleague processes are delivered accurately efficiently and in line with all legal regulatory and compliance requirements.

• Balance exceptional colleague experience with robust controlsgovernanceand risk management.

Leading continuous improvement

• Build and deliver a roadmap that increases automation and self-service across the colleague journey.

• Use data and insight to simplify processeseliminateinefficienciesand continuously improve how we support colleagues and managers.

Leading and developing your team

• Build develop and inspire a high-performing team creating an environment where people can do their best work.

• Set clear priorities removeobstaclesand ensure the teamremainsfocused on delivering the improvements that will have the greatest impact on colleagues.

Youllbe passionate about colleague experience and motivated by making things better.

Youllthrive in a fast-paced environment enjoy solving problems and be comfortable balancing operational excellence with continuous a collaborative leader who brings people together simplifies complexity and creates momentum.

We are looking for someone whohas:

• Experience leadingColleagueExperiencePeople Operations HR Operations Shared Services teams.

• A passion for creating exceptional colleague experiences.

• Strong knowledge of employment legislationcomplianceand operational governance.

• Experience using datainsightand feedback to improve services and inform decision-making.

• A track recordof introducing automation self-servicesolutionsor process improvements.

• Excellent stakeholder management and communication skills.

• Strong planning and prioritisation capability within a complex high-volume environment.

• Experience building developing and leading high-performing teams.

• A continuous improvement mindset with a desire to challenge the status quo.

• Most importantlyyoullbe curiouscollaborativeand passionate aboutdelivering a serviceand creating experiencesthataresimpleeffectiveandgenuinelymakes a difference for our colleagues.

• Flexible hybrid working model
• Inclusive culture and environment check out our Glassdoor reviews
• 1000 flexible benefits allowance to suit your needs
• 30 days holiday bank holidays
• LinkedIn learning access
• Up to 25% discount on

• Matched pension up to 6%
• More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly and if successful in securing this role you will be required to undertake a credit CIFAS Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken including any unspent criminal convictions.

What happens next

Our talent acquisition team will be in touch if youre successful so keep an eye on your emails! Well arrange a short call to learn more about you as well as answer any questions you have. If it feels like were a good match well share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a two stage interview process for this position:

1st stage - An informal 30-45 minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

2nd stage A one-hour formal face-to-face interview where you can expect a task and values based competency questions.

As an inclusive employer please do let us know if you require any reasonable adjustments.

If youd like to know more about our interviews you can find out here.

Diversity inclusion and equal opportunities

Werebuilding a culture of everyday inclusion and welcome applications from anyone who believes they can do the job. We dont discriminate based on age disability gender reassignment marriage or civil partnership pregnancy or maternity race religion or belief sex or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply interview or perform a role let us know via Well be happy to support you.

Were proud to be aDisability Confident Committed Employerand have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.