COA Product and Delivery Manager

Job Summary

We are looking for a COA Product and Delivery Manager to lead instrument stewardship onboarding and operational delivery across Wileys Clinical Outcome Assessment (COA) portfolio. The role exists to make sure that every instrument we work with is supported with the rigor it deserves that it reaches the researchers and trial sponsors who need it and that the rights and intentions of the original authors and societies are honored throughout. The role works closely with our strategic delivery partner on translation electronic migration and certificate management with our Scientific Affairs team on instrument lifecycle and integrity with Legal on rights questions and with the product team on platform requirements. It reports to the Senior Director Clinical Outcome Assessments.

Job Responsibilities

• Maintain a clear and accurate picture of rights status across the COA portfolio working with partners and Legal to resolve any ambiguity in collaboration with the original authors or societies.

• Identify instruments where there is genuine clinical demand and work with Scientific Affairs and partners to support broader adoption in line with the original authors intentions.

• Coordinate instrument onboarding with our strategic delivery partner and manage post-sale workflows including translation delivery certificate management and librarian coordination ensuring quality at every step.

• Work alongside Scientific Affairs and partners on instrument lifecycle questions including translations electronic versions and updates always with the aim of preserving the scientific integrity of the original instrument.

• Provide a clear feedback channel for partners and authors on how their instruments are being used where they are gaining adoption and any questions or concerns raised by users.

• Provide intellectual property and operational input into platform product development ensuring partner expectations and instrument integrity are reflected in build decisions.

Required Qualifications

• Bachelors degree or equivalent professional experience.

• 3 years in intellectual property stewardship rights administration product delivery or operational coordination ideally in publishing life sciences or clinical research.

• Direct experience working with copyright and licensed scientific content with a clear understanding of authors and rights-holders interests.

• Demonstrated ability to manage complex multi-party coordination across internal and external teams.

• Strong attention to detail and organizational skills.

• Ability to manage multiple parallel workflows across instrument onboarding delivery and partner engagement.

• Collaborative approach to working with delivery partners legal scientific product and commercial teams.

Preferred Qualifications

• Degree in life sciences information science or publishing-related field.

• Experience in medical or scientific publishing.

• Familiarity with clinical trial processes or pharmaceutical industry workflows.

• Experience with translation management or multilingual content delivery particularly where translation quality affects scientific validity.

• Working knowledge of Clinical Outcome Assessment (COA) instruments and the role of medical societies and clinical authors in their development.

• Experience with content management systems rights management platforms or digital asset management tools.

• Additional languages an advantage given the multilingual nature of COA delivery.