CMS Specialist

Summary

Salary: Competitive plus comprehensive benefits package
Grade: 3B
Reporting Line: Digital Publishing Manager
Contact Type: Fixed Term Contract 12 months
Location: London Wood Street
Closing Date: 02/06/2026

What to expect

TheCMS Specialist is a key member of the Digital team responsible for contributing to the delivery of functional objectives always modelling the Post Office behaviours and demonstrating a Postmaster first mindset. Acting as a trusted advisor the CMS Specialist will share their expertise in CMS systems and agile delivery demonstrating best practice across Digital.

The CMS Specialist will be responsible for ensuring all published content adheres to full compliance with regulatory standards. They will embody a culture of inclusion continuous improvement and high performance; with a key focus on delivering new digital propositions and large projects via the CMS that enhance customer experience and drive commercial outcomes. The CMS Specialist also supports business-as-usual (BAU) content initiatives including updates publishing and maintenance to uphold consistency accessibility and operational efficiency across the website.

What we can do for you

• 25 days annual leave (rising to 30 after 2 years) plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses mentoring apprenticeships and development programmes
• Access to our benefits platform for exclusive discounts & savings

What youll need to succeed

Key Responsibilities

• Manage the end-to-end delivery of content updates using Content Management Systems (CMS)
  Collaborate with stakeholders product owners and technical teams to deliver content aligned to business objectives
• Lead and support the delivery of project milestones ensuring timely and high-quality outcomes
• Maintain content workflows including version control governance and publishing schedules
• Ensure all content meets compliance accessibility and SEO best practice standards
• Format apply templates and publish digital content accurately and consistently
• Work closely with development teams within agile environments using tools such as Jira
• Build and maintain strong cross-functional relationships to support successful content delivery
• Use data and insights to inform content decisions and continuous improvement
• Manage multiple priorities effectively while maintaining high attention to detail

Experience & Qualifications

• Minimum of 3 years experience managing and delivering content via CMS platforms
• Proven experience collaborating with stakeholders to support delivery of functional strategies
• Demonstrable experience delivering project milestones and managing competing priorities
• Strong experience establishing and maintaining cross-functional relationships
• Experience working with content workflows version control and publishing schedules
• Experience working alongside technical or development teams
• Knowledge of SEO and accessibility best practices
• Experience in financial services or a regulated environment (highly desirable)

About us

At Post Office Ltd were proud to be at the heart of communities across the UK upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day from parcels and banking to identity and government services. While we continue to evolve with digital innovation our commitment to personal face-to-face service remains core to who we are.

Our journey is one of reflection growth and meaningful change. Were looking for people who think differently. Those with resilience purpose and a deep sense of responsibility to our postmasters partners and the communities they serve.

If youre driven by the chance to make a real impact and help shape a future built on progress and integrity wed love to hear from you. For more details visit

Application Guidance

Our commitment to embracing diversity extends beyond just words. While weve outlined key skills above we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description please contact

Were thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately were unable to provide individual feedback on all submissions.