Club Manager Babington House

The Role

At Soho House theClub Managerwill hold a central leadership role overseeing all aspects of the daily operation to ensure a consistently exceptional experience for members guests and staff. With a strong focus on service delivery team management operational excellence and upholding the Clubs brand values the Club Manager acts as the on-site lead across departmentshospitality facilities member services and events.

As a visible and approachable leader you will inspire your team to uphold the Clubs culture of discretion sophistication and attentiveness while maintaining a profitable safe and well-organised environment.

Whats in it for you

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Every House Membership
• 50% off Food & Drink 7 days a week
• Staff Room Rate; Any Bedroom Any House $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether youre seeking entry-level employment or a new opportunity to expand your profession we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties

• Ensure that hourly employees are trained on company core values job roles responsibilities and technical and service aspects of the job
• Lead engaging training sessions on Soho House food and drink programs through storytelling demos and initiatives like Cook House House Tonic and Club School.
• Collaborate across departments to ensure every guest interaction is seamless aligned with brand expectations and delivered with consistency.
• Support recruitment efforts by identifying talent needs participating in interviews and evaluating candidates alongside People & Development.
• Oversee onboarding and development of new team members ensuring the floor team is confident polished and guest-focused.
• Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
• Ensuring that members and guests have a great experience and resolving any issues before they depart
• Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving
• To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
• Ensure the menus are updated monthly and are correct at time of printing adhere to GMs deadlines for menu printing
• Coordinate tasks and work with other departments to ensure that the department runs efficiently

What we are looking for...

• Minimum of 2 years experience in similar capacity
• Thrive in fast-paced high-volume environments and maintain calm through quickly and effectively problem solving under pressure
• Must be hospitable approachable passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules including weekends and holidays as needed
• Ability to take direction work in a team environment and autonomously