Client Solutions Specialist (Client Onboarding)

Client Solutions Specialist

Location: Northampton on site with 1 day working from home each week

Were a fast growing global organisation on the lookout for two Client Solutions Specialists to join our Onboarding Team. If youre organised love working with clients and thrive in a fast paced environment wed love to hear from you.

What youll be doing...

Reporting to our Head of Onboarding youll own the end-to-end onboarding of new clients to J&J from Sales handover through system setup first deliveries go-live and hyper care. Youll be the clients single point of contact throughout managing a portfolio of onboardings through our 11-stage lifecycle. Youll review each Sales handover confirm scope and go-live dates run the client call journey from discovery through to go-live and build and maintain project timelines that track milestones risks and dependencies.

Youll work hands-on with clients to set up their accounts in our own WMS softwareControlPort including products shipping rules carrier services and packaging. Youll support channel integrations such as Shopify marketplaces and API test order flow end to end complete pre-go-live checks including VAT/EORI and compliance data and deliver tailored ControlPort training. Youll also coordinate first deliveries with our Goods In team making sure product data ASNs and inbound requirements are in place.

Youll keep onboardings on track by working closely with Sales Client Services Goods In Finance US Operations and our Carrier teams raising risks early and spotting upselling opportunities along the way. Once a client is live youll manage the hyper care period and complete a smooth handover to our Client Services / Account Management team keeping Salesforce records accurate and helping us continuously improve our onboarding process.

Who are we

At J&J Global Fulfilment we help hundreds of eCommerce brands grow and scale globally. Our team is fast supportive and proud of the work we do. We believe in teamwork respect safety and celebrating success together. Following a merger at the end of 2025 with QLS Group we are building on our established presence in the UK Europe and the USA.

Why work for us

• Salary: 30000 per annum
• Enhanced maternity pay
• Enhanced sick pay
• 25 days holiday plus bank holidays
• Up to 5% matched pension
• Healthshield - GP anytime cashback for prescriptions optical dental and more
• Life assurance
• Cycle to work scheme
• Paid volunteering opportunities
• Mental Health Support - we have a team of trained mental health first aiders to support when you may need it

Who were looking for...

• Previous experience in client onboarding implementation account management or project coordination
• You have excellent rapport and communication skills and are confident with clients and colleagues at all levels
• Youre highly organised and can juggle multiple projects at once against deadlines
• You have a high level of attention to detail particularly with configuration pricing and compliance data
• Youre a fast learner self-motivated and proactive in raising risks early
• You have a strong sense of urgency and ownership and always get stuck in to get the job done
• Confident using CRM and ticketing systems (e.g. Salesforce Zendesk) and Google Sheets / Excel
• Youre comfortable with technical concepts such as ecommerce platforms integrations and product data imports which is highly desirable
• Experience in 3PL ecommerce fulfilment or logistics or knowledge of international shipping customs and VAT/EORI is a plus but not essential

Our hiring process

• To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions all applicants are systematically reviewed blindly by anonymising CVs
• If youre shortlisted youll be invited to a phone interview with our Talent Acquisition Manager Steph
• Youll have an interview or two in person with our Head of Onboarding and Senior Onboarding Lead
• You get offered the job and start your amazing new role

At James and James we welcome and value diversity. We believe in fair hiring practices and are dedicated to considering all candidates equally regardless of their race colour religion gender national origin age sexual orientation disability or any other protected status.

Should you require any reasonable adjustment for the role or interview process please email us and wed be happy to discuss these with you.

#INDSJ

Required Experience:

IC